Coaching for Leaders

263: How to Benefit From Conflict, with Susan Gerke

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Susan Gerke: Teams Expert

Susan Gerke is the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance.

Key Points
  • 20% of our workday is spent resolving conflict
  • AIM Frame:
    1. What happened?
    2. What’s the goal?
    3. What options are there to move forward?
    4. Solve conflicts outside of email
      5. Resources Mentioned
      • GO Team: Powering Team Performance
        • Related Episodes
        • The Four Unique Types of Teams, with Susan Gerke (episode 138)
        • How To Maximize Team Performance, with Susan Gerke (episode 139)
        • How to Create Team Guidelines, with Susan Gerke (episode 192)
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