Judith Glaser: Conversational Intelligence

Judith Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change agents, consultants, and executive coaches, in the consulting industry and is the world’s leading authority on Conversational Intelligence, Neuro-innovation, and WE-centric Leadership. She is a best-selling author of seven business books including her newest best seller Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results*.

Key Points

Great conversation leads to great relationships, which leads to great culture.

Level I conversations are about resistance

Level II conversations are about “wait and see“

Level III conversations are about co-creation

When we are threatened by others, cortisol can linger for 26 hours.

Children have the same capacity for conversational intelligence that adults do, but only if we have the courage to nurture their growth.

Resources Mentioned

Conversational Intelligence* by Judith Glaser

Conversational Intelligence website

Special Note

Sadly, Judith passed away in 2018 after a long battle with cancer. You can read about her life's work at The CreatingWE Institute.

Related Episodes

How to Listen When Someone is Venting, with Mark Goulston (episode 91)

How To Address Difficult Conversations, with Bonni Stachowiak (episode 161)

How to Start a Conversation With Anyone, with Mark Sieverkropp (episode 177)

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