What if delivering bad news to your clients could actually improve your legal practice? Today, I share my top client management tip: rip the bandaid off swiftly and directly. Listen as I reveal why it's crucial for attorneys—not paralegals—to handle these tough conversations and how procrastination can lead to deeper regrets. Drawing on my personal experiences, I pinpoint the early warning signs that signal a problematic client relationship, like contradictory statements, constant complaining, and unnecessary document edits. Spotting these red flags early on can empower you to make better decisions and keep your practice running smoothly.

In the second part of the episode, I tackle the delicate art of terminating client relationships. After more than a decade in the field, I understand the temptation to hold onto cases, but doing so can lead to unnecessary stress and professional dissatisfaction. I'll explain why it's essential to sever ties with clients once the relationship dips to a C or C-plus level and how this can ultimately make space for more rewarding cases. You'll hear about common fears that keep lawyers from letting go, like an empty pipeline or habitual leniency, and I'll offer practical advice on how to prioritize quality over quantity. By making these tough choices early, you can cultivate a happier, more successful legal practice.

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Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others.

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