What do great leaders do when a team member says they'll change… but nothing changes?

A practical 3-step model (A.R.T.) to escalate accountability conversations while preserving trust and connection.

Exact language to use when behavior doesn’t change—even after promises have been made.

A clearer path forward, whether it’s coaching improvement or helping someone realize they’re not in the right role.

Hit play now to master the next-level skills that make sure your people follow through—without you losing your soul (or your patience).

Check out:

[02:43] – “The ART of Accountability: Escalating Without Escalating”
Discover the three-phase framework—Action, Repetition, Trust—for taking accountability conversations to the next level while preserving the relationship.

[07:24] – “Is That a Promise?”
Learn how one simple question shifts the tone of the conversation and uncovers hidden barriers to follow through—without turning up the pressure.

[09:32] – “Trust is on the Line: What Happens When Commitments Are Broken”
David walks through how to lead with concern, not frustration when someone breaks their word—and why it’s your most powerful move as a leader.

Leadership Without Using Your Soul podcast offers insightful discussions on leadership and management, focusing on essential communication skills, productivity, teamwork, delegation, and feedback to help leaders navigate various leadership styles, management styles, conflict resolution, time management, and active listening while addressing challenges like overwhelm, burnout, work-life balance, and problem-solving in both online and in-person teams, all aimed at cultivating human-centered leadership qualities that promote growth and success.

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