Grow My Salon Business Podcast

305 Behind the Numbers: What Salon Data Is Telling Us with Sam Kendall


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In this week’s episode, I’m joined by Sam Kendall, CEO of SalonIQ, one of the UK’s leading salon software companies. I always enjoy conversations with tech providers because they see real data, and that means real insights into what’s happening inside salons across the industry. Sam and I talk about AI, automation, online booking, the shift towards self-employment, and the surprising number of salons still not using salon management systems.


We also dive into the trends SalonIQ is seeing in average bill size, rebooking, client retention, and retail sales. Plus, we explore how software is helping drive efficiency, improve the guest experience, and even replace some front desk functions.

Whether you’re tech-savvy or still relying on your appointment book and pen, this episode is a must-listen for understanding how technology is shaping the future of the salon business.


IN THIS EPISODE:


[00:00] Intro and welcome - Meet Sam Kendall, CEO of SalonIQ

[03:12] What makes SalonIQ different

[10:57] Nearly 50% of salons still don’t use software!

[12:16] The online booking gap and what’s holding salons back

[15:08] Salon software and self-employment trends

[18:40] What’s stuck post-COVID: deposits, self-check-in, AI

[22:30] Is AI replacing your receptionist?

[25:18] What might salons look like by 2035?

[28:28] Trends in client retention, average bill, and retail

[30:59] Why retention is the biggest problem in the industry

[34:16] Retail: flatlining or full of potential?

[38:12] E-commerce: are salons really making it work?

[39:12] Frequency of visit, are we gaining ground?

[41:22] Where to find out more and connect with Sam

Want MORE to help you GROW?


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RATINGS + REVIEWS


🙏Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! 

They do matter in the rankings of the show and help other people find my podcast.

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- Click on ‘Write a Review’ I love to hear what’s been helpful and what you love about the podcast! Thank you for your support! 🙏

Until next time!
Antony


 

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Grow My Salon Business PodcastBy Antony Whitaker

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