Want to hear a few of our scathing one-star Google reviews? Marc Cunningham shares real one-star reviews Grace Property Management has received and reveals his strategies for responding effectively.

Marc explains how to remain "unoffendable", avoid online arguments, maintain professionalism, and why a delayed response is essential. Discover the five essential steps to follow when crafting your response, ensuring you protect your reputation and turn a negative situation into a positive one. For practical advice on handling those dreaded one-star reviews this is the episode for you.

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This podcast is produced by Two Brothers Creative 2024.