At nineteen, I was an insecure man-child bench-pressing my way to nowhere in particular but at the same age, Ricardo Martinez was working at the coal face of chaos, taking 911 emergency calls, talking with highly-volatile people in extreme situations, informing and directing police officers, assessing dynamic and evolving scenarios in real time, making in-the-moment judgements and somehow, managing to be the calm and the clarity required in the middle of such chaos. Once again, this is an interesting chat with someone who has had a fascinating journey. Enjoy.

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