All of us would like to believe that we can lead in such a way where people would never drive us nuts. Of course, that’s not reality – and we’ve all had to deal with people many times that push our buttons in all the wrong ways. In this episode, I share a recent experience I had where someone was driving me nuts and what mistakes I made (and advise I have) for leading when this happens.

Here are nine things you can do to lead when someone is driving you nuts:

1) Ask yourself, it is personality or performance?

2) Give people the benefit of the doubt.

3) Address non-performance early.

4) Tell people you are giving them a second chance.

5) Use email wisely (and Facebook, Twitter, etc.)

6) Find out if it can be fixed before losing your cool.

7) Sleep on it.

8) Let other people do their jobs once you’ve raised a concern.

9) Decide how much of your time and energy this is worth.

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