In a perfect world, every client would show up to their appointments on time, preferably with a Starbucks in hand for you. Last minute cancellations and no shows wouldn’t exist, and every guest would be OBSESSED with every service provided and retail product recommended. Every customer would be sweet as sugar to your salon team, communication would be clear and concise, and conflicts would be nonexistent. However, we quite clearly do NOT live in a perfect world, which means structure and policies are necessary to have in place within your salon business.

In this Digital Debrief episode, Scott asks Sarah about the necessary guest policies to have in place in your salon and how to structure and enforce them. We teach people how to treat us and this episode will help you navigate the sometimes awkward waters of setting these policies and boundaries so you, your staff, and your entire salon are treated with respect!

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OR you can watch this episode recording on our YouTube Channel by hitting the link below!

Have a hot topic idea for a Digital Debrief?! Write into [email protected] with suggestions.