Monica Chartier is a group product manager in the technology industry. Her work has centered on supporting a global product experience, getting a million visitors a day. In addition to her e-commerce and technical experience, she indexes heavily on coach-like leadership with her team and also inside our community as one of our Coaching for Leaders Fellows.

In this conversation, Monica and I explore a need inside the Coaching for Leaders membership community and how we used the design thinking process to approach it. We outline the five key steps we followed and how you might do the same to address a problem inside your own organization.

Five steps to solve a problem using design thinking:

Access Monica’s detailed guide (PDF download)

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.