For all resources mentioned, see full shownotes at kendraperry.net/episode92

So you got a bad review or a rude comment on one of your social media posts. It sucks but the truth is, it likely won’t be your last.

Bad reviews, bad feedback, mean comments, a customer asking for a refund...they’re all part of running your own business.

But how do you actually handle it so you’re not weeping into your pillow every time? In today’s Wealthy Coach episode, I’m sharing how.

In this episode:

• the first time I got a refund request from a client
• why client contracts are so important
• the best way to remedy an upset client
• miscommunication vs broken boundaries
• the difference between a mean comment and constructive criticism
• the best time to respond to mean reviews

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