In this episode of How to Lead, Kate discusses the importance of active listening. She outlines the pitfalls of poor listening habits and offers actionable strategies for truly hearing and understanding team members. By mastering active listening, leaders can build trust, enhance psychological safety, and improve decision-making and team engagement.

Episode Highlights

00:00 Introduction to Active Listening

00:38 Meet Linda the Bad Manager

01:00 The Challenge of True Active Listening

01:42 Why Listening Matters for Leaders

02:01 Identifying Barriers to Listening

02:46 Strategies for Effective Listening

03:39 The Power of Reflective Listening

05:22 The Impact of Mastering Active Listening

06:30 Active Listening in Different Scenarios

08:30 Conclusion and Key Takeaways

09:03 Closing Remarks and Resources

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Mentioned in this episode:

Giving feedback that actually lands: Even when you’re up against it - https://www.waterfallhill.co.uk/masterclass