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In today's episode, Michael Doherty covers what you need to know about providing estimates to new customers over the phone. Michael shares personal experiences, illustrating the importance of having detailed information, like the vehicle's VIN, before giving accurate quotes. Additionally, he introduces the innovative use of Loom Video as a tool for service advisors to create personalized, engaging content that enhances customer relationships and saves time.

Learn more about Loom here: https://www.loom.com/

00:00 Phone Estimate Flexibility

03:03 Phone Estimates Require Vehicle Details

06:07 BMW Coolant Leak Preparation

11:04 "Emotional Engagement in Car Service"

15:23 "In-Shop Car Estimates Only"

16:03 "Boost Your Auto Shop Success"

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

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