In Episode 146 of the Scratch Agency Podcast, your hosts Stephen Turnbull and Shawn Fitzgerald get real about the overwhelming buzz around AI in the insurance world — and how to decide what’s actually worth implementing inside your agency.

They reflect on their own wins and missteps from the year, from chasing shiny tools to doubling down on what’s always worked: relationships, processes, and intentional growth. This isn’t a teardown of AI — it’s a framework for understanding when and how to use tech that supports your vision, your people, and your clients.

🔥 If you're trying to cut through the noise and build a system that scales without losing your edge — this one’s for you.

🕒 Timestamps:

00:00 – Kicking Off 2026 Planning & Burnout Recovery

03:22 – The Reality of Looking at Your P&L Honestly

06:40 – The AI Hype Cycle: What’s Worth It?

09:50 – Why Relationships Will Always Matter

13:05 – The Hidden Cost of Not Asking for Referrals

17:15 – Tech That Didn’t Work (And Why We Bought It Anyway)

21:02 – Building with Intention: Pen, Paper, and Process

25:14 – Creating a System Before Adding a Tool

28:33 – Final Thoughts & Keeping It Simple in 2026

🔧 Sponsored by HawkSoft

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Own your future — we’ll see you next time.