Automotive Field Theory

By Matt FanslowBusiness Technology Leisure Automotive Management

Automotive Field Theory episodes

July 20, 2022Keyed Up About the Keys to Key with Andrew Sexton [E040]
Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :
Key Cutting
Immobilizer diagnostics
EEPROM

The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
1 hr 11 min
July 13, 2022 Technicians Communicating With Clients [E039]
Technicians Communicating With ClientsClients provide us with our livelihoodsOur imageKnow, Like, and TrustAppreciate and respect clientsThe show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
23 min
July 06, 2022Economics with Dr. Joshua Rosenbloom [E038]
Economics with Dr. Joshua Rosenbloom
What kind of service are we
What competitive market are we in
What are the advantages of knowing
Use of game theory to predict outcomes

The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
57 min
June 29, 2022Observations from a Family Vacations [E037]
Observations from a Family Vacations
Time...our most valuable possession/commodity
Keep our eyes and ears open for lessons
Can you turn tables or put the shoe on the other foot?
Being a consumer sometimes sucks, what are you doing about it?

The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
30 min
June 22, 2022Over Romanticizing the Diagnostic Process with Paul Danner [E036]
Over Romanticizing the Diagnostic Process with Paul Danner
Over complicating testing
Down and dirty testing often is more efficient
Raising up the profession
Importance of learning the basics and applying them

The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
1 hr 12 min
June 15, 2022 Overcoming the Loss of a Child: Finding a Silver Lining [E035]
Overcoming the Loss of a Child: Finding a Silver LiningThe show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE

48 min
June 08, 2022Flashlight Diagnostics with Tanner Brandt [E034]
Flashlight Diagnostics with Tanner Brandt
Open your damn eyes!
Visual inspections far too often...err...overlooked... almost an oxymoron
A/C system sight glass???
Invest in flashlights
Is the idea of a visual inspection too narrow

The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
1 hr
June 02, 2022The Value of Exit Interviews [THA 278] - Remarkable Results Radio Podcast
We’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTube

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HEREMatt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Chris Cotton, AutoFix Auto Shop Coaching and the Chris Cotton Weekly Blitz PodcastKey Talking Points

Think of it as information gathering. We think nothing of gathering information to go about repairing a vehicle, be it a customer interview, service information search, or data collection via a scan tool or scope, or meter. It's getting more and more common to ask clients for reviews. We want good reviews on our sites, or on Google or Facebook and we want bad reviews to go to us immediately so they can be rectified and hopefully earn a "good" review.

People leave people, not companies

Winning sports team- winning is a salve for everything

If a soon-to-be or former employee just doesn't want to talk to you about their time with you, it may be a sign that your "open door policy" isn't nearly as open as you thought.

Your role in an exit interview, as the owner or manager, is to shut up and listen. Ask questions. The only statements you really should be making is maybe clearing up real misunderstandings, earnestly asking questions, and thanking them for their time with you working AND talking to you.

Take the information and try very hard to look at it purely at face value, and then after a day or two or a week, come back to it and try to put yourself in their shoes/boots and read between the lines. Don't let your imagination get too crazy, but with those two perspectives, you should be able to extract information that is true and applicable to improving your business and work environment.

There are not enough exit interviews done

We value customer reviews why not employees on an exit interview

The company should have a formal policy regarding exit interviewing. Must have a policy and or procedure. The same list of questions for all departing employees etc....

Not emotional.....hard part about smaller businesses is that the direct report usually does the interview, if at all possible have a neutral party conduct the interview, you can even outsource it if it fits in your budget to do so

if you think of this in marketing terms this is a retention tool, not an acquisition tool. You need to listen to the employees as they leave and then think about your current employees, how can you use the information gathered in order to keep the employees you have

top 2 reasons for leaving repair shops is lack of accountability and employee not knowing what their future holds/training plan or lack of one.

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More Time. More Profit. Shop-Ware Shop Management getshopware.com
44 min
June 01, 2022With Sean Medbury on Jiu-Jitsu [E033]
Sean Medbury on Jiu-Jitsu
Introduction to Brazilian jiu-jitsu
Lessons on the mat to the bay
Learning about comfort

The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
47 min
May 25, 2022 Are You Positive Deviant? [E032]
Are You Positive Deviant?
Matt tackles the idea of learning from positive deviants
- positive deviants are used in finding solutions to complex issues
- don't forget to learn from other's successes
- the power of attitude
- longterm thinking
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
28 min

About Automotive Field Theory

From the publisher's feed

Automotive Field Theory explores the forces that shape automotive repair, including the ones measured with a meter or oscilloscope and the ones that cannot be found on a wiring diagram.