Automotive Field Theory

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012

• With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me
• Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?
• A mature leader follows joy and not fear
• Many managers never received the positive vibes from happy customers, and only get called in when there is a problem
• We need to take steps to be sure our ‘locker room’ is not toxic
• Chris book recommendations:  Unaffendable
• Anything that deviates from a mean is surprising 
• On a normal day, there may not be anything surprising 
• You may not be able to solve the world’s problems overnight
• You can’t have too high expectations from young technicians
• They are going to cost you money
• Are we grateful for every opportunity from every customer to solve their problem?
• Affirmations are very important for change to fix any self-doubt
• Know thyself. What bring you joy?
• Matt loves to solve puzzles
• Bah Humbug!
• Entrepreneurs work a lot and love new things
• Chris finds joy in opportunities
• We are competitive. We like to win
• There are things we can keep up with as long as they are not conjured up by the competitor or via social media
• Winning is OK. It is how you win that sets you apart
• If you don’t find joy in your backyard, you may be looking through the wrong lenses
• Dorthy and the Wizard of Oz
• Bay Watcher
• Looking at productivity
• How can data help improve our productivity and remove obstacles
• It is not all about just replacing parts today but being sure that the system is connected and back to full function 
• Speed doesn’t necessarily mean good. Comebacks need to be measured  
• We don’t document anything
• Photo’s
• Before
• After
• All around vehicles, dash
• Document, Document, Document
• Owners have the right to charge what it takes to keep the business running and profitable 

Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.

• A very serious topic for everyone in the aftermarket
• Somewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.
• Concussions can cause issues with mood.
• We’ve seen this amplified in professional sports like football
• These types of injuries can be cumulative (Head Injuries)
• Head injuries take away from your resistance
• There are alternative treatments
• Find an adaptive strategy for your mental health
• Exercise is good to improve your mental health
• Anxiety and mental health are related
• Talk therapy is an option
• The key is to connect with the therapist. Finding the right fit.
• They can give you tools but you need to take the responsibility
• Like addiction, you have to decide
• The tool truck can give you a tool, but you need to use it to have value to you.
• Stress and anxiety can come from the challenges at work.
• Fixing people and fixing cars can have parallels.
• Deep breath in front of a customer may have them calm down. Like the yawn response.
• Many people in your world may be struggling with mental health and/or anxiety issues
• Get help from NAMI.com    National Alliance on Mental Health Issues
• Don’t fear being alone
• Cranial Electro Stimulation worked for Haakan

Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z

• He holds some records in basketball that may never be broken
• He was a scoring machine
• He was not naturally talented but was 6” 5”
• He came up with his own drills
• He was doing things back in the 60s and 70s ahead of his time
• He spent time training, studying and working out, and challenging himself to get better
• He never had any god-given talent that would have made him like LeBron James or Michael Jordon
• Hard work can pay off
• Perfect Practice makes Perfect
• Journal your thoughts, ideas, intuition take-a-ways
• You have enough talent and natural skill to be the best or become really good at what you do
• Hard work, attention to detail
• Focus in the right direction, the right area, can be rewarding
• Find mistakes and inaccuracies
• Find ways to train yourself better
• Don’t need to work fast but smoothly. Get economy off motion.

Link to Matt's Journaling Episode on Remarkable Results Radio HERE.

Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z

• I taught a PICO scope class and had a few observations
• Some owners/managers were present with their technicians
• Some owners/managers were amazed at what the scope could do for them
• Owners should not ignore business management classes at the expense of technician training
• Great chance to learn what other shops are doing
• Do owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more willing to spend money on the customer or systems than the back of the house?
• It is important to cross-train and get management more involved in the value of equipment and the tools needed to produce timely and quality work in the bays (efficiently, accurately, reduce negative outcomes ) 
• I believe techs should have to answer a phone and schedule an appointment and vice versa to keep the team understanding and humble
• If a tech breaks out a piece of equipment that they have not used in a long time and because of training they see value in it, be sure they are not punished for spending extra time

Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z

• Matt speaks to how pickpockets and magicians use misdirection to fool you.
• Focus is critical in successful diagnosis.
• Distractions need to be minimized to keep a strong level of concentration.

The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.

• A candid discussion between Matt and his wife Danielle
• People struggle fighting a way back out after substance abuse to create and reach goals
• An important goal is to have autonomy and have their own place
• The hardest part of her job is to get people to stability
• Many obstacles and hurdles are part of the hoops to jump through
• There are repercussions to face
• The relapse rate is high
• Road back
• Stability. Need employment
• Rigorous honesty
• Must be ready to change
• External motivators are factors. Families. Legal System
• You have to love yourself
• There is a lot of shame to get over  
• When substance use stops they need to fill their lives with something else
• Searching for a job
• Having a job
• The first eighteen months is the danger zone while in recovery
• Most prone to relapse
• If people are truly into recovery they are open-minded
• Four pillars of recovery
• Health
• Home
• Purpose
• Community 

Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z

Matt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.

Sean Tipping's Podcast HERE.

What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.

New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z

• Matt talks to TopDon VP on new tech he found at AAPEX 2021

Buyer Beware. My Learning Curve With a Marketplace Purchase

• It started off great
• Then it never arrived
• Found it for sale again from the same person
• Who I called
• What I did