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🦶 The Right Foot - When getting started.
In this week's Baking it Down Podcast - Episode 270 - Getting Started on the Right Marketing Foot, we're continuing with our "back to baking" basics - this time getting started on the right marketing foot.
What used to work - even just 3 years ago - doesn't work today, or at least not as effectively as it once did. As marketing pivots with algorithm updates, platform feature changes, and the introduction of AI, so must marketing.
And this is great news for new bakers looking for their cut of the market share. Because those ol' timers that have been around for half a decade don't have those bright eyes and bushy tails of the new baker who is still hungry for those leads.
🦶 Make the Facebook page
🦶 Open the business bank account
🦶 Jump on the video content bandwagon
🦶 Get consistent with content
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 270 - Getting Started on the Right Marketing Foot.
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🍪 Sugar Cookies as a profitable side hustle.In this week's Baking it Down Podcast - Episode 269 - Sugar Cookie Side Hustle, we wanted to take it back to the beginning - specifically to those folks who know they want to take on a new hobby that not only covers itself, but also pads the pockets for some decent fun money.
🚗💨 Sugar cookies as a side hustle is an awesome concept because it doesn't require cars, insurance, fuel, or oil changes. You're also in control of your schedule more than those "overlord apps" that ding, and you have to jump to accept the request or face a bad review and a possible account restriction.
Even better? A lot of us already have the basic tools needed to get started - so even the startup costs are lower than most hobbies (just ask me about rug tufting... I ain't had none of that stuff lying around!).
💰 You have 2 hours a day you can bakeImaginary Example: You're a stay-at-home-mom.
You have about two hours a day that you can dedicate to baking, and you don't need to carve out anything extra to find them either - stay with me. They're already "baked" into your day during your kids' naptime or right after you put them down for bed. Since decorated cookies only need about 8 hours to dry, this schedule works pretty well for a sugary side hustle.
Here's what an example day could look like:
🥶 Add in the ability to freeze your sets a week or more out, and you've got a nice little time runway.
You're not trying to replace a full-time income or build an empire; you'd simply like to make some fun money (💸 an actual sugar m-a-m-a lol - u). Whether it goes toward date nights, a family vacation fund, or a little guilt-free spending of your own, cookie decorating can give you a way to earn extra cash doing something creative on your own schedule (🚗🚗🚗 without having to be in a car delivering). With the flexibility of sugar cookies, you could scale this thing up to a brick-and-mortar or tone it down to a seasonal thing you do around the holidays.
💰 You already have half the suppliesChances are, about 50% of the supplies you need are already sitting in your kitchen already - talk about a start-up cost WIN. A hand mixer, a baking sheet, a plaque cookie cutter, and the basic primary colors for coloring will get you started. And for anything you're missing, you don't have to spend much if you're willing to check your local buy nothing groups, Facebook Marketplace, or simply ask around in a community group (also a great way to signal to a potential audience you're warmin' up the ovens). You'd be surprised what people are happy to give away or sell for next to nothing.
You don't need to invent anything from scratch either - could this BE any easier?! Some of the most popular tried-and-true royal icing recipes aren't even behind paywalls. Mike Tamplin's recipe, Sally's Baking Addiction, Haniela's. And if you want to get spendy, Etsy recipes are just a few bucks but totally not required to get out the gate.
Snag the podcast to learn what you don't need to get started (hint: artistic ability. Just as Corrie and her oranges 🍊).
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 269 - Side Hustle Sugar Cookies.
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🔄 Biting @ the Bit 2 Barter - How to barter as a baker.In this week's Baking it Down Podcast - Episode 268 - Biting at the Bit for Bartering, Corrie has been running some 'bartering' case studies for podcast land. In these test runs, she's joined a local bartering group and exchanged cookies for a social audit with the group admin.
In another case, she exchanged her cookies for 👩🏻💻🎨 some graphic design work her twin apparently refused to execute in a timely manner (my bad, my bad). Her motive was, "I want to report back to the podcast," so here she is - reporting back on what she did, what she'd do differently, and if she'd do it again.
Bartering is the exchange of goods/services for goods/services - one of the oldest forms of commerce in the history of the world. Because it removes the monetary valuation from it, the exchange is made off of ever-changing perceived value - which means your cookies could actually be worth more than you're charging (or valued less - gotta watch out for that - did you know the word barter comes from a French word for "cheater"?).
🤝 How to ask to barter
Getting into bartering is as simple as asking, but ensure you're asking specifically for what you want, or you're going to be left writing a lot of rejection letters. Facebook groups dedicated to local bartering are popping up too - that's where Corrie found her two exchanges. Write something as simple as, "Hey followers! I want to let you know I'm always open to bartering with my cookies. I'm looking for anyone who wants to barter Botox, landscaping (spring cleanup specifically), and cleaning services. DM me if you're interested!" Some additional bartering tips:
🤝 The benefits of bartering
Aside from what you get in the exchange, bartering can open you up to a new demographic, a potential referral source, and some good review opportunities. Consider that most folks in the bartering world tend to shy away from cash exchanges. With bartering, you can capture that new audience, and just because it's value-based instead of cash doesn't mean you can't get some high-quality connections (and exchanges) out of the deal.
🤝 The cons of bartering
Not every barter will be a win - especially if the exchange is for services. In Corrie's example, she exchanged for both graphic design and a social media audit. The social audit is shaping up to be AI slop, but the graphic design was enough that she was happy - however, the designer didn't provide the necessary print files nor design the front side of the cookie care card (don't worry, Corrie made me do it). The key is setting specifics when it comes to what you're exchanging and what you're exchanging for.
🤝 Corrie's bartering tips
When it comes to bartering, be specific in what you're looking for. Worst they can say is no, but likely they'll attempt to renegotiate to find common ground for both parties. You're in control - if they're asking for more than you think is fair, you can (politely) say, "I can't do two dozen, but that'd work for a dozen." Look at the big picture - that one barter contact can start referring other clients to you, leave you a positive review, or barter with you again in the future. We asked bakers what they've bartered for, and here are some of the fun answers we got:
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 268 - Biting at the Bit for Bartering.
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🗣️ There’s Such a Thing - As bad publicity.In this week's Baking it Down Podcast - Episode 267 - There's Such a Thing as Bad Publicity, if you've not lived under a rock, TikTok is buzzing with some cake pop drama between two bakers. If you have no idea what we're talking about - congrats, you likely have a life and aren't chronically online. The drama is easy to find, but it's lesson-worthy in terms of how your hyper-local small bakery can take some nuggets on how to approach negative press.
Because sure - if you're paid per view, maybe there's no such thing as bad press. But if you're selling at a local farmer's market and someone is upset with you, bad press can cost you clients, your booth, and your good standing with the market host.
There's a lot more at risk when you're the little local guy - so what can we take from the incident, and how can we apply it to our own bakeries? Here's what we've got in this week's Baking it Down podcast episode.
💢 Pause Before You Post
There's simply no better tip we can give you than to take some time before your reply. I'm not talking 30 minutes; we're talkin' a minimum of 6 hours, but 24 hours (so one round of sleeps) would be the recommendation. What you say on the internet lasts forever. Yep, even after that dirty delete or ninja edit, someone out there has screenshot proof of what you initially said. There's no anonymity to hide behind. The pause matters even more on a local scale, because you'll likely see this reviewer (or their friends) at the market next Saturday or at the grocery store tomorrow.
💢 Respond to Your Audience
A lot of times, when we get worked up about an unfair piece of content pointing at us, we're prone to see the argument as a back-and-forth debate, when in reality, we're talking to more than just this one individual - we're talking to our entire audience. And our followers aren't judging who's "right," they're judging whether you seem like a pleasant person to buy a dozen cookies from.
💢 Speak Once then Go Silent
If you followed the protocol and replied without defensiveness, with a response that acknowledges the hurt, and that fully encompasses the public apology - post it and then step away from the keyboard. Back-and-forth debates, more response videos, comment replies, dirty deletes, DMs - that look like someone who isn't confident in their stance. Be short, be kind, then be quiet.
💢 Don't Be Right, Be Good
We'll be the first to say the customer isn't always right - but in the courtroom of public opinion, it doesn't really matter. Drama seekers don't want a clear-cut case - they want d-r-a-m-a. Eliminate drama by looking at the bigger picture here. Ask yourself what's at risk if you engage. Being right doesn't sell cookies; being the baker people feel good about does.
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 267 - There's Such a Thing as Bad Publicity.
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🤖 AI Inspo Photo 101 - How to handle client ai inspo images.
In this week's Baking it Down Podcast - Episode 266 - AI Inspo Photo 101, one of the top hot button topics we're seeing in not just the Sugar Cookie Marketing group, but all baking-related groups is AI.
Specifically, this podcast covers AI-generated inspo photos sent to the baker by their clients - a niche aspect of the ever-popular AI debate. So, whether you're pro or anti-AI, your customers sending you AI is quickly becoming a part of the job (78% of respondents in a group poll said they've received AI-inspo from clients).
There are a few things we wanted to cover about AI-Inspo. How to identify it, how to address it, and how to incorporate it all make for the better baker. If you don't like AI, you'd still stand to gain from this podcast since we cover the response when someone sends you an AI photo (also, how to handle it in your terms).
🖼️ How to Spot AI-Inspo Photos
As AI gets better, 🔍 it's getting harder and harder for even bakers to spot the nuances of artificial cookie images. So, before we talk about how to address them when you're emailed them from clients, let's talk about 8 ways you can kinda spot AI (they'll have to check a few of these boxes to pass as AI):
🖼️ How to Handle the Client
🗣️ You may be considering grabbing your soapbox to preach to your clients that AI is a job-destroying machine eating up creativity and spitting out audible pollution in residential neighborhoods while burning through the water supply due to the open-loop systems that cool the faceless computers, but now is not the time to chastise, dear baker.
🖼️ How to Use AI as a Tool
"I'll never use AI." Yes, you will, and you already do. It's frankly now baked into my car's infotainment screen when I navigate to the nearest Olive Garden. AI is everywhere, so how can you use it to your competitive advantage?
✈️ Letting AI ride along with your business journey is a good strategy, but letting AI fly the plane is a recipe to crash and burn 🔥 (well, you'll kinda just be forgotten and blend into the word salad).
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🎤 Cookier Interview - Sharon with Fabuela Q CookiesIn this week's Baking it Down Podcast - Episode 265 - Cookier Interview: Sharon, y'all asked for some fresh blood... I mean, new perspectives... on the podcast, and Sharon listened!
Sharon with Fabuela Q Cookies recently found the Baking it Down Podcast - and at the perfect time, too. When her digital database of 3,000+ cookies glitched and deleted half her inventory, she caught the Nextcuses episode and approached the task of redoing this monumental undertaking again in a different way - by tackling her newest cutters first, finding a more reliable app, and giving herself permission to purge.
Sharon's story is common for a lot of bakers - a full-time job (as an SBA loan closer - very interesting to hear how that works on the podcast) and a side hustle of baking cookies. Her goal with the cottage bakery is to have it dialed in should she one day choose to retire (sounds like her bank will protest any resignation paperwork from Sharon - you go, girl!).
As such, she's in the business of balancing - from a full-time intensive job by day to baking up 30 dozen Christmas light-themed cookies by night, it's no task for the weary.
But Sharon doesn't shy away from a challenge either. She's closed 2 more loans than they predicted (totalling 3 - GO Sharon!) while also repeating the Main Street Collab concept to get new printed corporate cookie business (a time saver for those who have multiple hustles).
🔥🔥🔥🔥 If that doesn't put a fire under your behind enough, she's also recently completed the Cookie Videos Bootcamp, purchased a subscription to CapCut, got her best bud ChatGPT (goal... post...t - I got the order right, right?) to storyboard her out a script, and went and filmed the thing!
On top of that, 💻 she's taken on her website (Shopify being her platform of choice) to dial in her website and start getting more of that search traffic while better converting her audience (websites convert better than Facebook messages or forms).
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 265 - Cookier Interview: Sharon.
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☀️ Summer Slowdown - Keep your marketing piping hot all summerIn this week's Baking it Down Podcast - Episode 263 - Summer Slowdown, it's that tiiime of year - where both bakers and clients take a step back from the onslaught of End of School and grad orders.
We say it every year - the dreaded "J" months are the slowest months for bakers because it's the convergence of our clients being out of town or busy entertaining the rug rats, along with a hiatus of any major holidays that tick cookie sales up.
But if you plan to take a baking break or just understand the ebbs and flows of our industry, the summer slowdown can be a great time to take a deep breath and retool, touch up, and tweak before we get into the crazy Q3 and Q4 "cookie Super Bowl" months. So here are ten things you could do to sharpen the ol' butcher knife that'll make quick work of crunch time.
🌞 Stockpile Dough
Batch mix and freeze pre-portioned dough. If you could portion out each storage bag to handle X amount of cookies (this will take some measuring and depends on your roll-out thickness), you could really make the dough thaw process quite efficient. The last thing we want is wasted defrosted dough. Corrie recommends an upright freezer from Wally World to keep your stash outta the way of family ice cream night. Probably best to leave this towards the end of the summer so you're sure it'll last you til Christmas, storage space dependent.
🌞 Audit those SOPs
SOPs or "standard operating procedures" are the step-by-step instructions you follow when X is triggered. For example, my SOP for a cookie class starts with adding it to the shared Google calendar, emailing the venue, scheduling another reminder email for the venue, downloading the contact info for class attendees, uploading that info to our newsletter contacts, and emailing Corrie the class info (amazing how I still manage to forget stuff even with this approach).
If you don't have any SOPs or they're out of date, now is the time to sit down and build them out so you're not reinventing the wheel every time something happens in your business - a corporate order comes in, a cookie class is scheduled, a custom order is placed, etc.
🌞 Learn 1 New Technique
You bought all those courses, and now you're overwhelmed. Make a deal with yourself to just crack open one course and learn 1 specific new skill you know will level up your cookie game (hint - check out these Bootcamps, just 2 days, press play, learn something specific in each one).
🌞 Design your Q4 Offerings
We did this last year with our Christmas in July collab - bakers pre-baked their Christmas cookies in slow July, so come the Christmas rush, they were sittin' pretty with pre-batched content ready to go. You can do that now - and if a trend pops up between now and Halloween, add that to your lineup. But with the bulk of the work done, you're going to be set up for the holiday rush.
🌞 Batch your Content
Facebook Planner only allows just under 2 months of content to be scheduled, but FeedHive (and similar apps) let you schedule out for the year. So you can create a pre-scheduled content base now to go up well into the holiday season when you're more pressed for time, but you definitely don't want to ghost your Halloween ghosts.
We cover a few more ideas, but you know what your business will benefit from this summer. Get a plan going now, execute in June and July, relax in August, and hold onto your horses in September - it's Cookie Bowl!
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 263 - Summer Slowdown.
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🎥 Video Marketing - Using video in marketing.In this week's Baking it Down Podcast - Episode 262 - Using Video in Marketing, we spent today recording the sessions for the upcoming 2-day Cookie Videos Bootcamp that drops June 4 -5 (and there's still time to register, hint hint).
Videos are here, and whether we like it or not, we need to jump on the bandwagon. Because not having videos in your marketing umbrella leaves you wide open to the competition snagging those precious impressions.
Last week, we talked about funneling. Applied to Reels, a video funnel might look like a cookie decorating video (top of funnel = gets the most reach, converts the fewest buyers), a baking tips and tricks (middle of funnel = now you're only talking to bakers = great for sponsored content from bakery suppliers), and ending with how you set up a local in-person cookie class (bottom of funnel = hyper focused on a local audience who can convert into ticket sales).
Funnels are a strategy to focus your content goals. Having broad content that appeals to a wide base will increase views. Having content that appeals to a medium-sized base will increase followers, and having content that tells people to sign up for something will increase sales.
It's a healthy, full-spectrum approach to how you generate content. This way, you're not producing endless decorating videos, getting a ton of views, and not making a buck (outside of a few dollars from the creator fund).
Such is the focus of this back-to-basics bootcamp - understanding which stands and which content style will help you generate the videos that create the funnel content. Don't get me wrong - it's getting started, but it's also showing you different types of content styles.
Recording overhead cookie videos? Yes, of course. But also getting you in front of a camera (*throws up in mouth*) is going to really push you and push your engagement up up up (yes - I hate this for both of us). Video is the flavor of the month (year) for the algos, so we must play their game. What worked 3 years ago doesn't work today, and what works today won't work tomorrow.
Record. Record. Record. And if you're new to recording, you're going to love the bootcamp (details below). I sat through about 3 hours' worth of recorded content today with Twin2, and she's hitting right where you want to learn to get started recording, editing, and uploading on the right foot (stand?).
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 262 - Using Video in Marketing.
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🌾 Lawn Funnel - Understanding the marketing landscape.In this week's Baking it Down Podcast - Episode 261 - Lawn Funnel, Corrie really wanted to stick with the 🌱 landscaping analogy - so baby gets what she wants. The topic = funnels. The analogy = a lawn.
We use the buzzy word "funnels" a lot when we talk - acquisition funnel, conversion funnel, reengagement funnel, funnel cakes (wait... no) - lot'sa funnels. But what does "funnel" mean in marketing?
🔽 Think of a legit funnel - note how it starts off wide and tapers to a small point. This is the visual representation of how your marketing funnels work as well. 🔽🔽🔽 You cast a wide net by posting in a local Facebook group (top of funnel), 🔽🔽 then you make a post asking the same group to vote on a cookie class theme to teach (middle of funnel), 🔽 then you pitch them on signing up for said class (bottom of funnel).
In each layer of the funnel, you get fewer and fewer people until the final few click that sign-up button, 💲 and you've made a sale. This is by design. How your funnels are configured can be compared to how someone maintains their lawn.
🪴 Rotor-Sprinklers - Spray and Pray
A lot of baker's marketing funnels start and stop here - which negates the funnel concept entirely, and you're left with a really wide tube that's letting your leads fall out immediately.
This is the type of content that should sit at the top of your funnel (TOFU) - it's your decorating videos or your baking tips and tricks. You know, that stuff that stops the scroll and tends to go more viral than your other content. This content should cast a wide net, but that net will likely catch more than just your target audience.
Which is why we need to move from 🔽🔽🔽 TOFU (top of funnel) to 🔽🔽 MOFU (middle of funnel) to sift out our seed from our chaff. Views are cool, sales are cooler.
🪴 Drip Irrigation - Target Specifically
This is watering the root system for specific needs in different areas of our lawn. 💦 Your veggie garden isn't going to need the same moisture strategy as that dead patch in the back. 💧 Targeting a specific plant with the specific amount of water that creates the environment for it to grow is key.
Same with your audience. The lead you acquired from a cookie class is going to think it strange when you send an email saying, "THANKS FOR ATTENDING MY VENDOR SHOW." This is where list segmentation and distinct funnels really shine (like the sun... see, the plant analogy sticks). Here's a content funnel designed to get your audience to sign up for a cookie class:
🪴️ Fertilizer - Grow What's Growing
Then we have the lush, beautiful lawn that's perfect and making the neighbors jealous. DO NOT forget to keep up with this lawn. The tendency of bakers to say, "They seem happy, let me tend to this dormant patch back here," and leave our green grass clients out to dry happens when we run out of time. And while both are necessary actions for a healthy lawn (audience), the returning clients are some of the cheapest to maintain because they're already happy, they don't mind your prices, and they know your workflow.
🪴️ Aeration - Reengage the Dormant
Dormant patches of grass (cold leads or leads that haven't returned) can have their own dedicated funnels too - think of a reengagement funnel strategy that starts with a "We Miss You" email, followed by a newsletter about an upcoming product drop you'd like to give them first access to, then followed with a discount code (this would require an email drip software with an exit action - Flodesk do this). That's one way to see if we can aerate these dried-up leads or cut them loose.
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 261 - Lawn Funnel.
From the publisher's feed
👋 Hey - Heather and Corrie here with the Baking it Down Podcast with Sugar Cookie Marketing (a group on Facebook full of sugar cookiers turned business owners).
🍪 We're here to help…
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