Most people say they want to be more direct, but when the moment comes, they start telling stories, overexplaining, or hoping the other person reads their mind. In this episode, I break down what being direct actually sounds like and why customer service conversations are one of the best places to practice it. I share a simple three-step method you can use anywhere—at work, at home, or in relationships—to say exactly what you mean without sounding harsh. When you learn to stick the landing with your words, people understand you faster, respect you more, and conversations get a whole lot easier.

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