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In this episode, Lucas and David are joined by guest Jake Barnes, who shares his experiences and challenges with diagnostic tools such as Top Don and Snap-on in his automotive career. They discuss the complexities of diagnosing difficult car issues, particularly with a troublesome Mini Cooper that Lucas's shop struggled with extensively. The episode also touches on industry-wide challenges like technician motivation and the gap between skill sets and shop management expectations.

00:00 MRI Review Shows Minimal Issues

08:45 Double Standards in Accountability

12:35 Unfair Billing Practices

17:06 Visiting Apex and Sema Events

24:54 "Tool Subscription Issues Resolved"

29:00 Candid Leadership in Diagnostics

35:31 Reviving Technician Passion and Career

39:56 "Pursuit of Integrity & Knowledge"

47:32 Car Testing: Mileage and Fault Inquiry

49:17 Vehicle Repair Frustration Unresolved

54:46 Botched Wiring Sparks Car Fire

01:02:47 Family Conflict and Blame Game

01:04:51 Aspiring IRS Auditor's Musings