Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by guest Jake Barnes, who shares his experiences and challenges with diagnostic tools such as Top Don and Snap-on in his automotive career. They discuss the complexities of diagnosing difficult car issues, particularly with a troublesome Mini Cooper that Lucas's shop struggled with extensively. The episode also touches on industry-wide challenges like technician motivation and the gap between skill sets and shop management expectations.

00:00 MRI Review Shows Minimal Issues

08:45 Double Standards in Accountability

12:35 Unfair Billing Practices

17:06 Visiting Apex and Sema Events

24:54 "Tool Subscription Issues Resolved"

29:00 Candid Leadership in Diagnostics

35:31 Reviving Technician Passion and Career

39:56 "Pursuit of Integrity & Knowledge"

47:32 Car Testing: Mileage and Fault Inquiry

49:17 Vehicle Repair Frustration Unresolved

54:46 Botched Wiring Sparks Car Fire

01:02:47 Family Conflict and Blame Game

01:04:51 Aspiring IRS Auditor's Musings