Behind every thriving Med Spa is a team that believes in the mission. In this episode, I sit down with the powerhouse team from Radiance Beautiful Skin, CEO Tara VanderValk, Kristin Whittington, Ana Broadwater, and Sarah Griffin, to talk about how implementing a signature menu and annual consultation process transformed their retention, confidence, and alignment. We dive into what it's like to be coached together inside Med Spa Advantage, how they shifted from on-the-fly treatment plans to confidently presenting signature packages, and how the CARES consult process has strengthened their client relationships. We also break down the mindset shifts around selling with integrity, growing leadership, and building a team culture that lasts. Tune in to hear how this team moved from sales resistance to service-aligned confidence.
HIGHLIGHTS
Why clients expect expert recommendations.
What made them join Med Spa Advantage (MSA) despite already being successful.
How having a signature menu gives providers clarity and confidence.
Using the signature consult with returning clients to increase retention.
Mindset shifts from the MSA team coaching calls.
How to shift from selling to prescribing outcomes.
Advice for hiring high-integrity team members.
RESOURCES + LINKS
Learn more about Radiance Beautiful Skin HERE
Try Ask Heather AI for 30 Days HERE
Apply for The Med Spa Advantage HERE
FOLLOW
Heather: @heatherterveen
Website: heatherterveen.com
Radiance Beautiful Skin: @radiance_beautifulskin
View all episodes
By Heather Terveen
4.7
3838 ratings
Behind every thriving Med Spa is a team that believes in the mission. In this episode, I sit down with the powerhouse team from Radiance Beautiful Skin, CEO Tara VanderValk, Kristin Whittington, Ana Broadwater, and Sarah Griffin, to talk about how implementing a signature menu and annual consultation process transformed their retention, confidence, and alignment. We dive into what it's like to be coached together inside Med Spa Advantage, how they shifted from on-the-fly treatment plans to confidently presenting signature packages, and how the CARES consult process has strengthened their client relationships. We also break down the mindset shifts around selling with integrity, growing leadership, and building a team culture that lasts. Tune in to hear how this team moved from sales resistance to service-aligned confidence.
HIGHLIGHTS
Why clients expect expert recommendations.
What made them join Med Spa Advantage (MSA) despite already being successful.
How having a signature menu gives providers clarity and confidence.
Using the signature consult with returning clients to increase retention.
Mindset shifts from the MSA team coaching calls.
How to shift from selling to prescribing outcomes.
Advice for hiring high-integrity team members.
RESOURCES + LINKS
Learn more about Radiance Beautiful Skin HERE
Try Ask Heather AI for 30 Days HERE
Apply for The Med Spa Advantage HERE
FOLLOW
Heather: @heatherterveen
Website: heatherterveen.com
Radiance Beautiful Skin: @radiance_beautifulskin
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