In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties.

We discuss:

(00:00:00) - Intro

(00:01:58) - Mark’s background and career

(00:03:52) - Customer Service Philosophies

(00:14:38) - Dealing with unhappy owners

(00:33:00) - Sponsor - Second Nature

(00:34:43) - Thoughts on customer reviews

(00:44:51) - Sponsor - PlanOmatic

(00:46:28) - Customer avatars & communicating with owners

(01:00:55) - Unit growth plateaus

(01:26:04) - The skill of saying no

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⁠Crane⁠, the private community for property management business owners.

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⁠RL Property Management⁠

Learn more and connect with Mark here:

Mark on X

Mark Brower Properties

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.