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What is the #1 Conflict Trap people fall into?  Scott Dutton, Director of Fighting Fair reveals the most common traps agents and property managers fall into that hinder conflict resolution. 

Plus, we are joined by Rohan Alexander, Lifestyle Property Agency who reveals his biggest tip from implementing Scott's training. 

Try replacing 'Yes, But..." with "Yes, And..." It can dramatically improve the outcomes and relationships you have with clients