Matt Brown sits down with Laura Nelson, founder of Front Office Rocks, to discuss why the front desk is critical to practice success. Laura shares insights on common front office breakdowns, using data to improve patient engagement, and how AI can support—without replacing—human connection. They also explore the shift from staying busy to working efficiently and preview Laura’s upcoming phone skills training designed to elevate the patient experience.

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Zach Shelley and Kirk Teachout tackle the growing issue of burnout among practice leaders. They break down what causes burnout, the role of personal responsibility, and how team culture impacts long-term sustainability. This episode shares practical strategies like setting boundaries, delegating effectively, prioritizing self-care, and creating a supportive team environment—essential insights for leaders looking to reset and lead with clarity and energy.

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Matt Brown sits down with Dr. Tom Orent (The Gems Guy) to discuss his journey from PPOs to a successful fee-for-service dental practice. Dr. Orent shares what sparked the transition, how to improve patient flow and case acceptance, and why clear communication and mindset are critical during change. A concise, practical conversation for dentists looking to build a more profitable and fulfilling practice.

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Dr. Sausha Toghranegar takes a deep dive into osseodensification and its role in crestal sinus lifts. He breaks down the evolution and design of osseodensification drills, addresses common controversies, and shares practical techniques for improving implant outcomes. Through a detailed case study, Dr. Toghranegar highlights the importance of understanding bone density, healing dynamics, and proper surgical execution. The episode wraps with insight into emerging learning opportunities and what’s next in this advancing area of dental surgery.

In this episode of Dental Unfiltered, host Matt Brown talks with Dr. Michael Wollock—top Invisalign provider and founder of Diamond Makers—about his path in dentistry and the value of mentorship and education. Dr. Wollock shares practical tips for strengthening Invisalign offerings and emphasizes treating patients as whole individuals. The conversation highlights how community, support, and genuine connection drive success in modern dental practice.

In this episode, Kirk Teachout and Zach Shelley break down the nine essential Key Performance Indicators (KPIs) every dental practice should track to stay healthy and grow. From new patient acquisition and retention to treatment acceptance, collections, and payroll management, they explain what each metric means—and why it matters. Kirk and Zach also share practical strategies for improving these numbers and using data to drive smarter, more efficient practice management.

Matt Brown and Dr. Andrew Vallo break down the often-overlooked art of patient follow-up—and why it can make or break a dental practice. They dive into common misconceptions, the importance of having a structured, consistent system, and the missed opportunities that happen when follow-up isn’t done well. Dr. Vallo also shares his simple three-step follow-up framework for reconnecting with late or no-show patients, along with tips on using automation without losing the human touch. The conversation wraps with practical advice on auditing your processes to ensure they actually work.

Varisha Parikh discusses managing patient expectations in a world that often demands perfection. She breaks down the pressures clinicians face, why honest communication matters, and how setting realistic expectations can lead to better long-term outcomes. With a candid, patient-focused approach, Dr. Parikh shares strategies for helping patients understand the realities of dental work while keeping their well-being at the center of every decision.

Matt Brown and Dr. Andrew Vallo dive into one of the most debated topics in dentistry today: expanded hours. From the push for weekend availability to what truly drives practice growth, they unpack how patient convenience, scheduling flexibility, and modern consumer expectations are reshaping the dental landscape.

They also break down the real-world challenges—staffing, call centers, and the growing demand for online scheduling—and share why having the right systems in place is crucial for capturing every appointment. If you’re looking to future-proof your practice and meet patients where they are, this episode is a must-listen.

In this episode, Kirk Teachout and Zach Shelley dive into what truly drives hygiene retention in a thriving dental practice. They explore how clear communication, collaborative teamwork, and ongoing education can strengthen your hygiene department and reduce turnover. From breaking down role-based silos to empowering the front office for smoother operations, this conversation highlights practical strategies for building a supportive, growth-focused culture. Discover how investing in your team leads to loyal hygienists, stronger relationships, and long-term practice success.