In this episode, Kirk Teachout and Zach Shelley break down the nine essential Key Performance Indicators (KPIs) every dental practice should track to stay healthy and grow. From new patient acquisition and retention to treatment acceptance, collections, and payroll management, they explain what each metric means—and why it matters. Kirk and Zach also share practical strategies for improving these numbers and using data to drive smarter, more efficient practice management.

Matt Brown and Dr. Andrew Vallo break down the often-overlooked art of patient follow-up—and why it can make or break a dental practice. They dive into common misconceptions, the importance of having a structured, consistent system, and the missed opportunities that happen when follow-up isn’t done well. Dr. Vallo also shares his simple three-step follow-up framework for reconnecting with late or no-show patients, along with tips on using automation without losing the human touch. The conversation wraps with practical advice on auditing your processes to ensure they actually work.

Varisha Parikh discusses managing patient expectations in a world that often demands perfection. She breaks down the pressures clinicians face, why honest communication matters, and how setting realistic expectations can lead to better long-term outcomes. With a candid, patient-focused approach, Dr. Parikh shares strategies for helping patients understand the realities of dental work while keeping their well-being at the center of every decision.

Matt Brown and Dr. Andrew Vallo dive into one of the most debated topics in dentistry today: expanded hours. From the push for weekend availability to what truly drives practice growth, they unpack how patient convenience, scheduling flexibility, and modern consumer expectations are reshaping the dental landscape.

They also break down the real-world challenges—staffing, call centers, and the growing demand for online scheduling—and share why having the right systems in place is crucial for capturing every appointment. If you’re looking to future-proof your practice and meet patients where they are, this episode is a must-listen.

In this episode, Kirk Teachout and Zach Shelley dive into what truly drives hygiene retention in a thriving dental practice. They explore how clear communication, collaborative teamwork, and ongoing education can strengthen your hygiene department and reduce turnover. From breaking down role-based silos to empowering the front office for smoother operations, this conversation highlights practical strategies for building a supportive, growth-focused culture. Discover how investing in your team leads to loyal hygienists, stronger relationships, and long-term practice success.

In this episode, Andrew Vallo and Matt Brown dive into smart, sustainable strategies for growing a dental practice without adding more hours to the schedule. They break down how innovative marketing—especially turning “junk mail” into meaningful patient communication—can drive results, and why clear, concise messaging matters more than ever. Tune in for practical insights designed to help dental professionals elevate their outreach, strengthen patient connections, and succeed efficiently.

In this episode of Management Unfiltered, Kirk Teachout and Zach Shelley unpack how to determine the right time to bring on an additional hygienist. They discuss the operational and clinical indicators to watch for, how patient demand and scheduling bottlenecks factor in, and why proactive hiring can prevent burnout across the team. The conversation also covers how clear systems, strong culture, and team alignment make it easier to onboard new hygiene team members and maintain a smooth, efficient practice as you grow.

In this episode of Dental Unfiltered, Matt Brown, Andrew Vallo, Craig Spodak, and Peter Boulden dive into the true realities of success in dentistry. From the grind of entrepreneurship to the pressures of practice ownership, they break down the myths that social media often amplifies. The conversation explores burnout, personal clarity, and the struggle to balance ambition with well-being. Whether you’re a practice owner, aspiring entrepreneur, or simply navigating your dental career, this episode offers honest insights on finding fulfillment without losing yourself along the way.

In this episode of Management Unfiltered, Kirk Teachout and Zach Shelley dive into the essential strategies for retaining top hygienists in dental practices. They explore how streamlined systems, clear communication, and a culture of empowerment can make all the difference. From the importance of positive reinforcement and continued education to the vital role of the front office and teamwork, this conversation unpacks what it tru

In this episode, Matt Brown and Dr. Todd Fleischman explore the vital relationship between hygienists and dentists — and why collaboration and mutual respect are key to a thriving practice. They discuss the evolving role of hygienists in a post-COVID world, the shift toward a wellness-focused hygiene model, and the power of education and communication in improving patient outcomes. Dr. Fleischman shares insights on empowering hygienists to take ownership of their roles, creating a more unified, patient-centered approach to care.