Dental Unscripted | Getting into Ownership and Practice Management Insights

00:00 - Intro
01:01 - Battle of the Brains: Dental KPIs
03:36 - KPI 1 (Paula): Hygiene Reappointment Rate
06:10 - KPI 1 (Mike): Wages to Collections Ratio
09:54 - Target Goals: What Numbers Should You Aim For?
13:03 - KPI 2 (Paula): Case Acceptance
21:27 - KPI 2 (Mike): Patient Retention vs. New Patients
25:52 - KPI 3 (Paula): Production vs. Collections
29:30 - KPI 3 (Mike): New Patient Acquisition Cost & ROI
32:56 - The Value vs. Cost of Marketing
36:05 - Who Won? Final Thoughts

In this episode of Dental Unscripted, it's a battle of the brains as Mike Dinsio and Paula Quinn go head-to-head, debating the most critical Key Practice Indicators (KPIs) for a thriving dental practice.  Mike, with his financial and marketing expertise , faces off against Paula, the master of operations and clinical aspects.  They each present their top KPIs, making a case for why theirs are the most important for practice success.

Which KPIs will come out on top?
Hygiene Reappointment Rates: Why this is the "heartbeat of the practice."
Wages to Collections Ratio: The key to managing profitability.
Case Acceptance: How to measure it and what the top performers are achieving.
Patient Retention: Are you losing patients out the back door?
Production Per Day: The daily number your whole team should be watching.
New Patient Acquisition Cost: Are you getting a return on your marketing investment?

Watch to see who wins the debate and gain valuable insights to help you focus on the numbers that will truly move the needle in your practice. Let us know in the comments which KPIs you think are most important!

Visit Michael & Paula at NEXT LEVEL CONSULTANTS
https://nxlevelconsultants.com
They offer a variety and flexible solutions to any dentist who wants to become a practice owner or just get advisors and coaching on the practice you are running now! 

Is your dental lease a ticking time bomb? While most dentists focus on the cost of monthly rent, REAL DANGER lies buried in the fine print. In this episode of Dental Unscripted, hosts Michael Dinsio is joined by dental real estate expert Dan Gleissner of Ally Healthcare Real Estate in Colorado to pull back the curtain on the complex world of dental leases.

Discover why a general real estate agent isn't really equipped to handle a dental practice's most critical contract!  Why is having a dental-specific real estate professional essential. Dan Gleissner breaks down the key agreement clauses every dentist needs to understand before signing, whether you're starting, buying, or renewing!!!

• The Exclusivity Clause: When is it worth fighting for, and when is it a waste of time and negotiation capital? 
• The Assignment Clause: This could be the most important part of your lease. About half of first-draft leases have severe language that could prevent you from ever selling your practice. Some even allow the landlord to terminate your lease if you simply request to sell.
• Triple Nets (NNN): What are you really paying for? We demystify the "three nets"—property taxes, insurance, and Common Area Maintenance (CAMs)—and explain how these "pass-throughs" can dramatically inflate your costs.
• Lease "Gotchas": Learn how to protect yourself from sudden, massive bills for capital improvements like a new roof or HVAC system.

Dan Gleissner shares why you need to start reviewing your lease at least two years before it expires to maintain leverage. Don't let your lease dictate the future of your practice. Tune in for the expert advice you need to negotiate with confidence.

Join Michael Dinsio and Paula Quinn as they dive into navigating tough conversations to elevate patient care and revenue from the HYGIENE CHAIR in your practice. Discover how dentists can effectively communicate with hygienists to set clear expectations, gain support, and prioritize periodontal disease diagnosis—critical as 50% of adults over 30 face some form of perio disease.
Learn how hygienists can work with front office staff to streamline scheduling and insurance coordination, and how to educate patients on their oral health, including scaling and root planing and perio maintenance.
The discussion emphasizes the pivotal role of hygiene chair diagnosis in early periodontal disease detection using tools like probing and intraoral photos.  Finally, explore the difference between “selling dentistry” and providing patient-centered care by presenting treatment plans that prioritize oral and systemic health. Perfect for dentists, hygienists, and dental practice teams searching for strategies to enhance communication, boost patient compliance, and improve dental practice management.

0:00 Episode Intro
2:40 Hygienist Salaries! 
6:57 Supply & Demand - Hygienist Job Market '25
8:36 How to Get The Most Out of Your Hygienist
8:55 The Importance of Diagnosis from Hygiene
11:37 Does Insurance Coverage Affect Hygiene Diagnosis?
14:27 Supporting Hygienists Front to Back
15:01 Talking to Patients about Their Care
16:31 Front Office Supporting Hygiene Department
19:11 Leadership from the Dentist 
20:30 50% of Population have Perio Disease
28:55 Ways to Drive Revenue from Hygiene Chair
34:37 Business Decisions and Leadership
35:43 Should Care Sold Count Toward Production
41:16 Sales VS. Proper Care

Your HOSTS Michael Dinsio, MBA & Paula Quinn, RDH, BSDH own NEXT LEVEL CONSULTANTS
Visit https://nxlevelconsultants.com to find out more about what they do. 

GO WATCH THE EPISODES ON YOUTUBE! 
https://youtu.be/x4z4HlGFOnM

In this episode of Dental Unscripted, Michael Dinsio is joined by dental CPA and advisor Morgan Hamon to unpack the often-overlooked—but critically important—topic of allocation schedules in dental practice transitions. Whether you're buying your first practice, preparing to sell, or just want to understand how purchase prices are split between assets and goodwill, this episode is for you. 

We break down how allocation affects taxes, why it matters more to sellers than buyers, and how to avoid common pitfalls. 
Plus, insights on depreciation, amortization, and how to time deductions to your advantage.

Subscribe, rate, and follow for more real talk on the business of dentistry.

Morgan Hamon is a Partner at the firm with over 20 years of experience in full-cycle accounting and business consulting, specializing in dental practices. He helps practice owners streamline operations, improve cash flow, and make strategic financial decisions that drive long-term profitability.

Previously, Morgan served as President of HDA Accounting Group, a dental-focused CPA firm that grew to serve over 900 practices nationwide under his leadership. A former U.S. Navy F/A-18 pilot and instructor, Morgan brings discipline, precision, and strategic insight to every client engagement.

Would you like a version tailored for LinkedIn or a website team page?

From Dr Rania Saleh's personal challenges to a revolutionary new software solution!
Join us as we interview Oryx founder Dr. Selah, who shares her inspiring story and the vision behind Oryx Practice Management Software.

Dr. Rania explains how her own experience needing bed rest during her pregnancy led to developing a system that allows dentists to access their practice from anywhere and streamline patient experiences.   

• The importance of cloud-based accessibility for modern dental practices
• How Oryx's all-in-one solution simplifies workflows and improves efficiency    
• Dr. Rania's insights on the future of dental technology

This video is for dentists who appreciate innovation, value a personal touch, and want to learn from a true leader in the field.
Learn about the benefits of cloud-based solutions, including cost savings, enhanced security, and scalability.   
Don't miss this in-depth interview with a leader in dental technology!

00:00 Introduction to Dental Unscripted
02:38 Cloud Software and Oryx Software
03:18 Dr. Rania's background and Oryx overview
03:52 Dr. Rania's experience that led to Oryx development
05:46 Main difference between cloud-based and server-based software
06:17 Benefits of cloud-based software (security, scalability, accessibility, cost-saving)
07:29 IT support and cloud-based systems
08:55 Data backup in Oryx
09:40 Cloud-based software and data storage
10:37 Oryx as an all-in-one solution
11:14 Patient journey and features in Oryx (online scheduling, forms, etc.)
19:51 Features (progress notes, radiographs, voice-activated perio)
21:32 Oryx integrations
21:46 Automation features in Oryx
22:48 Startup Practices FREE Offer
26:04 Oryx pricing and bundles
23:11 Oryx's offer for startups

Your HOSTS Michael Dinsio, MBA & Paula Quinn, RDH, BSDH
Visit https://nxlevelconsultants.com to find out more about Next Level Consultants

Watch the show on YouTube:
https://www.youtube.com/channel/UCsstfKdLw7yVdFj7eG0vRxA/

#Oryx #dentalsoftware #cloudtechnology #dentistry #dentalpractice #founderstory #innovation

In this episode, Mike and Paula are joined by executive coach Michael Clark with Next Level Consultants—to dive deep into Patient Financing. They discuss how patient financing boosts case acceptance practice profitability, they tackle the challenges and opportunities that define modern day practices. They dish out practical tips, compelling stats, and stories from the trenches that’ll inspire you to rethink how you approach your practice.

The trio explores the power of patient financing—why it’s a game-changer for case acceptance, how it bridges the gap for patients unprepared for treatment costs, and why practices often miss the mark on offering it. With shoutouts to tools like Candid Pro (a clear aligner system designed for general dentists) and a candid look at options like the giant in patient financing CareCredit and other up and coming fintech lenders, this episode is packed with strategies to get more "yeses" from your patients.

0:00 Intro
4:26 Why Use Patient Financing
7:46 Statistics, and Opportunities in Your Practice
13:20 Case Acceptance Rate, Verbal Skills, & Options
14:47 Why Offices Are Using Patient Financing
20:47 Why patients NEED Financing 
25:01 Increase Patient Care Option
27:38 Which Financing Companies to Use?

Show Hosts: Michael Dinsio, MBA & Paula Quinn, BSDH, RDH both founded and manage a dental practice management consulting firm together.  You can learn more about Next Level Consultants at https://nxlevelconsultants.com

Tune in for a fresh take on practice management, startup struggles, and acquisition adventures—all consolidated under one dynamic brand (say goodbye to Startup Unscripted and Acquisition Unscripted—this is your new go-to channel!).

Subscribe on Apple, Spotify, or YouTube, and join the conversation on socials. Rate us, follow us, and let’s build a better dental practice together! Watch the Live streams on Facebook Instagram and LinkedIn
Or on the YouTube Channel https://www.youtube.com/watch?v=iOkX3xm3uG0

Check the exclusive offer from show sponsor Candid Pro to supercharge your clear aligner system in your practice today!
https://candidpro.com/nxlevel

Feeling like you're herding cats instead of leading a team? Managing a dental practice is challenging enough without the added stress of dealing with difficult employees, personality clashes, and performance issues. But what if there was a way to transform your team from a source of frustration into a powerful engine for growth?

In this episode of Dental Unscripted, Mike Dinsio and Paula Quinn pull back the curtain on the art of dental team management. They share their hard-won wisdom and practical strategies for:

• Taming the "Wild": Learn how to effectively manage different personality types, address conflict, and create a harmonious work environment.
• Building a Culture of Ownership: Discover how to inspire your team to take responsibility, go the extra mile, and feel invested in the success of the practice.
• Driving Results: Uncover the secrets to setting clear expectations, motivating your team to achieve goals, and celebrating accomplishments.
• Creating a Fun and Engaging Workplace: Find out how to foster a positive atmosphere where your team enjoys coming to work and feels valued.

This episode is packed with actionable advice, real-world examples, and insightful tips that you can implement immediately to improve your team dynamics and boost your practice's productivity.

Plus, hear about the latest innovations in clear aligner therapy from our sponsor, Candid Pro, and get a special discount just for our listeners! Don't miss this opportunity to transform your dental team and create a thriving practice.

KEY TOPICS DISCUSSED IN THIS EPISODE
0:00 Episode Intro
6:04 Biggest Challenge Managing a Team
11:53 How Do You Get Your Team Onboard
18:25 Why Are 'Systems' So Important
22:19 How To Create a Practice 'Culture'
28:27 Where Do You Even Start?

🔗 Important Links:
Plus, don't miss our special offer from Candid Pro for clear aligner therapy!
https://candidpro.com/nxlevel

Subscribe to Dental Unscripted: https://dental-unscripted.transistor.fm/subscribe

ALSO – Learn more about Next Level Consultants, Michael and Paula's Dental Consulting Group. They offer valuable services to doctors who are looking for support in a variety of ways. https://www.nxlevelconsultants.com

Follow us on social media:
Lke, comment, and subscribe for more valuable insights on dental practice management, ownership, startups, and transitions! 👍

Are dental consultants worth it? 🤔 This episode of Dental Unscripted, Mike Dinsio and Paula Quinn explore the first person perspective of dental consulting, helping docs see key factors the benefits and also the challenges that come with working with a consultant!

We explore:
The REAL value of a consultant:
Do they actually bring expertise and fresh perspectives or cookie cutter approach that can be found on podcasts, facebook groups, and online programs?

The cost factor:
Are consultants worth the investment or are they overpaid and underdeliver?

When to hire (and when NOT hire) a consultant:
Make the right decision for your practice. Make the right move when the time is right. We talk about when you shouldn't hire a consultant.

Plus, we discuss consulting from a consultants perspective and give our firsthand insights into how we approach the process of consulting.

➡️ Watch now to discover the potential of working with consultants in your dental practice! ⬅️
0:00 Intro - Sponsored by CandidPro
4:43 The Value In Hiring a Dental Consultant
8:41 Reasons for Hiring a Dental Consultant
13:10 Why NOT to Hire a Dental Consultant
16:28 What Working w/ a Consultant Looks Like
19:46 Getting Your Team Onboard with Consulting
27:26 The Real Reason Consulting Works

#DentalConsultant #DentalPractice #PracticeManagement #DentalUnscripted #Podcast #DentalIndustry #DentalBusiness #PracticeGrowth #DentalSuccess #Consultants #MikeDinsio #PaulaQuinn

🔗 Important Links:
Get a Candid Pro Deal Stopper Through Next Level Consultants:
https://candidpro.com/nxlevel

Subscribe to Dental Unscripted: https://dental-unscripted.transistor.fm/subscribe

Learn more about Next Level Consultants, Michael and Paula's Dental Consulting Group. They offer valuable services to doctors who are looing for support in a variety of ways. https://www.nxlevelconsultants.com

Follow us on social media:
Lke, comment, and subscribe for more valuable insights on dental practice management, ownership, startups, and transitions! 👍

Ever wondered what day one of owning a dental practice really looks like? 
In this candid episode of Dental Unscripted, hosts Mike Dinsio and Paula Quinn reveal what often gets overlooked in the excitement of becoming a practice owner and realities of transitioning into practice ownership.

Paula, draws from her experience as a new owners, and together they reveal the crucial "Things You Just Don't Know You Don't Know" that can make or break your initial days. They tackle the overwhelming feeling of taking over a practice post close and the importance of strategic scheduling, and the often-necessary art of navigating communication with sellers and brokers.

Key takeaways from this episode:

• The Shock of Day One: What to expect when you finally get the keys and the reality of being a practice owner sets in.
• Scheduling Strategies: Why Paula recommends a light schedule (or even blocked-out time) for the first few days, and how to manage hygiene versus restorative appointments.
• Communicating with Sellers and Brokers: How to tactfully handle scheduling requests and manage expectations during the transition.
• The Importance of Administrative Time: Why prioritizing administrative tasks over patient care in the initial days can be beneficial.
• Real-World Insights: Paula shares her personal experiences and advice from working with numerous dental practice owners.

0:00 Intro
3:00 Day One of Ownership!
9:18 Making Changes in Acquisition?
13:06 Team Member Expectations
19:44 Getting to Know The Patients
27:57 Transitioning Clinically w/ Team & Patients
32:59 Just Relax, Breathe, & Go Slow
35:35 Ownership is Not Just Doing Dentistry

Catch up with Michael & Paula by contacting them and visiting their website http://www.nxlevelconsultants.com

Join us for this Episode of Dental Unscripted with host Mike Dinsio, co-host Paula Quinn, and special guest Stefani Sandoval as they dive deep into the complex world of dental credentialing during practice acquisitions.
Connect with Next Level Consultants Team to learn more about their Dental Credentaling Service
‪
CALL: (253) 234-5288‬
EMAIL: [email protected]
https://www.nxlevelconsultants.com/front-office-support.html

0:00 Intro music - Episode intro

1:00 Credentialing canbe Challenging
Our front office expert breaks down what every dentist needs to know about this crucial but often complex and frustrating process of getting credentialed We even discuss the differences between a practice ownership transition and simply moving from one practice to another as an associate.

• Common credentialing pitfalls to avoid
• Essential documentation you need
• The truth about insurance company timelines
• Critical differences between associate and owner credentialing

3:00 The Credentialing Process
When purchasing a dental practice, understanding both your current credentialing status and the seller's network participation is crucial. Credentials and reimbursements can vary per location so it can be insightful and strategic to mirror what the seller's existing insurance arrangements for a smoother transition.

6:00 How to Prepare to Get Credentialed 
Getting accurate credentialing information during a practice transition can be challenging since brokers don't handle these details. Moreover, sellers are often unfamiliar with their own status. Front office team members manage this information and sellers may not request this information for fear of revealing a pending sale?! To verify individual doctor's credentialing status, dentists should proactively maintain copies of their insurance contracts. Direct contact with insurance networks to verify, and, when possible, inquire with front office staff about existing credentialing contracts. 

14:50 Common Roadblocks and Challenges
Common delays in the credentialing process for dentists include expired malpractice insurance, reliance on employer-provided coverage. Insurance companies often require a finalized bill of sale before approving contracts, further delaying the process. Keeping dental licenses and CAQH profiles updated is crucial, especially when transitioning between states. Working with professionals early on helps streamline the process, ensuring all necessary documents are in place to avoid unnecessary delays.

19:10 How Long Does it Take to Get Credentialed
While some claim it can be completed in as little as two weeks, the reality depends on factors like whether the provider is joining an existing practice or establishing a new entity with its own tax ID and NPI. The process involves multiple contracts, including terminating old agreements, which can cause delays. A best-case scenario suggests a 12-week turnaround, but errors in applications or insurance company delays can extend the process. Proper expectations and persistence are key to navigating credentialing successfully.

28:20 What Does Being Out of Network Mean?! 
Failing to properly prepare for network credentialing can create significant issues for dental practices, especially when patients realize they are unexpectedly out of network. This can lead to frustration, distrust, and potential financial concerns. But many offices make the transition harder than necessary by not fully understanding, in the interim, they can still honor network fees while awaiting credentialing. Proper planning and clear patient communication are key to ensuring a smooth transition and avoiding unnecessary complications. The importance of working with a trusted, experienced professional over the anecdotal advice given by peers who probably lack the firsthand experience involved in the credentialing processes. 

36:05 Working With Credentialing Companies
The extensive effort and tracking involved in credentialing, underscoring that their goal is to complete the process as quickly and smoothly as possible. Despite misconceptions, delays often stem from insurance companies rather than credentialing firms, and the representatives frontline callers interact with may not have access to accurate information. Ultimately, they urge more understanding and patience, reinforcing that passion and expertise drive Next Level Consultants to achieve the best outcomes for their clients.