There’s a lot of stress that comes with moving. Push tenants toward the finish line by getting utilities turned on quickly. Today, I am talking to Wes Owens of Citizen Home Solutions, a free concierge service that facilitates utility services for new residents moving into a property.

Property management companies experience pain points and challenges with tenants setting up utilities. They struggle with getting utilities quickly set up in a tenant’s name and placing necessary equipment. So, Citizen Home Solutions engages directly with tenants and takes the stress out of the process.

You'll Learn...

[03:48] Before and after results of using Wes’ company to save time and money. [04:52] Tenants’ appreciate the company’s facilitation help and process. [06:22] Growth Goals: Reach nationwide - outreach everybody. [06:49] Citizen works with major cable, satellite, Internet, phone, and security providers. [07:10] Property managers’ biggest questions and concerns about Citizen’s services. [08:15] Onboarding process for property managers. [09:00] Citizen only needs W-9 and logo to create a portal for property managers. [09:20] Property management company provides Citizen with tenant information. [09:35] Citizen contacts tenant about setting up utilities. [09:45] Working with Citizen is a value-add piece that sets companies apart. [10:07] Citizen pays a percentage of what it earns to property management company. [10:30] How Citizen makes money from the utility companies. [11:30] No agreements or contracts, only outstanding work required. [12:13] Percentage of payout for clients. [12:44] Citizen’s focus on growth. [13:00] Property management mentors. [13:24] Citizen doesn’t offer some services, but offers tools and does what it can to help. [15:15] Citizen follows up with and educates clients on services. [15:55] Updates and check-ups provided by Citizen.

Tweetables

Moving and making sure everything is set up is stressful.

Growth Goals: Reach nationwide - outreach everybody.

Zero cost to implement, zero cost to the tenant.

Resources

Wes Owens phone is 214-493-2010 or [email protected]

Citizen Home Solutions

Citizen Home Solutions’ Dashboard and Onboarding (password:letmein)

Brad Larsen Podcast with Wes Owens

Tenant Liability Insurance for Property Management with Brad Larsen

Steve Rozenberg and Pete Neubig of Empire IndustriesKevin Knight of Liberty Management

DoorGrowClub Facebook Group