What if 80% of your team's time isn't actually being spent in their unique abilities, and you don't even know it?

In this episode, Matthew Tringali (BetterWho) is back for an unfiltered debate on EOS, profitability, and what most operators are getting wrong.

• (00:00:00) - Intro
• (00:00:44) - Welcoming Matt back to the show
• (00:02:18) - Matt’s latest on EOS
• (00:05:29) - The #1 error PMs are making on EOS
• (00:12:01) - Role Mapping
• (00:14:53) - Sponsor - Haven.AI

• (00:16:22) - EOS weak points in role mapping
• (00:19:24) - Increasing Revenue per unit vs. cutting expenses
• (00:23:36) - How to know if RPU is high enough
• (00:24:36) - Where to trim the fat in a PM company
• (00:28:00) - Maintenance philosophies
• (00:33:40) - Sponsor - Enterprise Bank & Trust
• (00:35:04) - Vendor Marketing fees
• (00:42:18) - Bringing maintenance in-house
• (00:50:32) - Coaching vs. Consulting
• (00:52:56) - Remote team philosophies

We dig into why "right people, right seats" is the foundation most companies fluff over, the three classic EOS failure modes (solving circumstances vs. issues, fluffy core values, and weak role maps), and why you need two org charts - one for today and one for six months from now.

Then we get into the spicy stuff: vendor marketing fees, the right billing rate for in-house maintenance (hint: 3x labor, minimum), and whether you should be charging a flat-fee maintenance coordination fee. Plus: when in-house maintenance actually pencils out, RPU vs. door count, and why your next great hire might not live in the U.S.

BetterWho

Matt on LinkedIn