Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him through the role's nuances. Michael discusses the importance of effective communication in building and maintaining client relationships, advocating for regular updates and transparency to prevent miscommunication issues. Lastly, he explores the mental health aspects and stressors faced by service advisors, emphasizing the significance of self-care and taking mental breaks to maintain a healthy work-life balance. 

00:00 Service advisor expertise: relatable, knowledgeable, helpful insights.
03:48 Great platform for service advisors' discussions and improvements.
09:47 Comprehensive vehicle service process from start to finish.
13:34 Prioritize self-care for better work-life balance.
14:57 Building trust via transparent communication with clients.
19:39 Handling frequent client calls with polite communication.
20:54 Opening conversation for service advisors nationwide.

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!