Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop. 

00:00 Big developments; staff managing shop independently now.
07:26 Daily evaluations disrupt technicians' workflow and efficiency.
12:38 Tech frustrations with non-technical aspects of work.
16:54 Working with Cecil; prioritizing tasks for shop projects.
21:33 Women listen and care differently than men.
28:18 Prioritize critical issues; non-critical can wait.
35:01 Reached a plateau; uncertain of next steps.
40:18 Burnout led to losing multi-million dollar contract.
46:40 I rush tasks when nervous, causing issues.
51:08 Planning retirement, traveling, visiting shops with Christy.
54:25 Confronted a suspicious follower in a crowd.
01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.