Un-Billable Hour: Business Management Strategies for the Busy Lawyer Around the Community Table

Follow Up, Or Fall Behind: Converting The Lead


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OK, you got the lead. The phone rang. But what happens next? How do you turn that lead into a client (and then retain that client for life)?

Guest Philip Fairley is the founder of The Rainmaker Institute, a legal marketing firm dedicated to generating leads, and then turning leads into clients through a data-driven approach. You’re more than an attorney, you’re a business owner. Run that business. Develop repeatable processes for turning each call into a client. It’s not about more leads, it’s about more clients. 

Let’s Talk Trends: 

  • It’s about video. Think multiple platforms, YouTube, Facebook, LinkedIn, email embeds. Every environment serves different needs.

  • It’s not about more leads, it’s what you do with the leads. Answer your phone, return messages, be human. Do you have a “Director of First Impressions?”

  • When on the phone, go beyond setting an appointment. Listen
  • Automation, specialization, and drilling down into what you do and how you communicate with potential clients builds your business. Tell clients what makes your firm – what makes you – special.

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    Un-Billable Hour: Business Management Strategies for the Busy Lawyer Around the Community TableBy Legal Talk Network

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