Grow Your Clinic

In this episode, we’ll be giving you a rundown on what happened this month at the Clinic Mastery finance immersion. We’ll talk about key ideas around finance, specifically around improving your cash flow and cash allocation.

Listen to the full episode!

SHOW NOTES

• Cash allocation strategy  [02:40]
• Increasing your revenue  [03:19]
• Decrease your expenses  [03:41]
• Looking into your ‘Accounts Receivable’  [04:31]
• Timing of your ‘Accounts Payable’  [05:18]
• Evaluation and reflection of progress  [05:46]

If you want to know how your clinic measures up in the benchmarks of your field and in relation to the level of your clinic growth, you can take this FREE Assess Your Clinic Scorecard by Clinic Mastery.

You’ll be receiving a free report and we’ll also walk you through the strategies that can help you progress your clinic.

If you want to get in touch, send a message to [email protected]. We’d love to have a conversation and offer free insights.

Like this episode? Don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Aaaaand, we’re back!

It's been a long time since we last touch base with you guys, and so here's a quick update on what's happened recently at Clinic Mastery and what we have in store for our listeners in the coming episodes.

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Have you been mentoring your team members every month without seeing any results or progress? Or perhaps you have no idea how to lead a mentoring session?

In this episode, Ben talks about how you can make the most out of mentoring sessions and help your team find purpose and clarity about their role in your clinic.

These questions will also help you and your team members:

• Identify areas that you need to focus and work on
• Simplify processes
• Improve team dynamics
• Improve workflow
• Cultivate team culture
• Get aligned with your core purpose and collective and personal goals

Listen to the full episode now!

QUOTES

“We want our team members to be problem solvers, not just part of the problem.”

If you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

The first quarter of the year is over! How productive have you been so far? Were you able to meet all of your goals?

If you find yourself getting distracted or uninspired recently, this episode might just help you get out of that business slump.

In this episode, Ben and Pete share some advice on how to achieve long-term goals, the importance of having a ‘desire statement’ in goal setting, and how to break down those big goals into simple, actionable steps.

SHOW NOTES

• What is a Business Planner Toolkit?  [00:37]
• What are considered ‘high value’ tasks?  [04:42]
• Breaking down big goals into small, achievable tasks  [06:03]
• How to stay focused and achieve your goals  [08:04]

QUOTES

“If you’re looking at a big goal, break it down into smaller, more achievable tasks that you can do consistently.”

MENTIONS

• Assess Your Clinic Score Card

If you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Managing a business is hard work and the pandemic has made it even more challenging for us. Because of this, you may find yourself constantly going after the next task on the list to keep up with the current health protocols and also, with the new opportunities that are popping up. 

However, this can lead to an unhealthy cycle of overworking and overthinking, and if we are not mindful of our thought patterns and the habits that we practice during this time, we might end up getting burnt out.

In this episode, Ben talks about the IFTTT mindset and shares his top four tips on how clinic owners can manage their stress, deal with business anxiety, and prevent burnout.

MENTIONS

Clinic Mastery Facebook Group

If you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Pete and Ben talk about Culture Day and how you can organize one with your team. They also talk about how to encourage your team members to attend clinic events like this and how to make team building events successful and productive.

Ready to learn more? Check out the full episode! 

SHOW NOTES

• What is a ‘Culture Day’?  [01:47]
• Planning your culture day  [03:23]
• How to encourage team members to be present on ‘Culture Day’  [09:14]
• Examples of themes for Culture Day  [11:26]
• Quotes to inspire better communication  [14:05]

QUOTES

“Be kind first; be right later.”

MENTIONS

• How To Win Friends and Influence People by Dale Carnegie (book)
• iMoveU
• Physio Fit Adelaide

CONNECT WITH PETE

• LinkedIn

If you need help in organizing a Culture Day for your team, reach out to Ben at [email protected] and we’ll connect you to a team member who can help organize the day with you.

Also, if you like this episode, don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Randall Cooper, CEO of Premax, shares some lessons he’s learned in running a successful and well-loved global business, how to handle negative reviews and take accountability, how to make people fall in love with your brand, and how they’ve managed to create a loyal following all around the world.

Ready to learn more? Check out the full episode!

SHOW NOTES

Getting Personal

• [0:01:14.3]  Reading/learning list
• [0:02:04.7]  People who inspire Randall
• [0:02:36.4]  Childhood aspirations
• [0:03:01.5]  Motto you live by
• [0:03:55.4]  Why Randall decided to be a physio instead of becoming a chef

Life as a Business Owner

• [0:05:55.5]  Randall talks about Premax and how he came up with the idea for athlete engineered skincare
• [0:08:25.1]  How Randall manages his time between being a clinician and being a business owner
• [0:10:48.8]  The difference between a clinic business and a product business

How to Create Raving Fans

• [0:15:28.2]  Lessons on how to make people love your brand
• [0:18:46.3]  About Learn.physio
• [0:19:20.0]  What is the Melbourne ACL Rehab Guide?
• [0:24:18.9]  Dealing with self-doubt and insecurities about your products and services
• [0:26:00.3]  How to deal with negative reviews about your business
• [0:29:47.9]  Randall’s top lessons on business

Let’s Connect!

• [0:32:30.4]  Check out Premax
• [0:32:53.5]  Connect with Randall

QUOTES

“You have to make it happen but you don’t necessarily have to be the person who has to do it.”

MENTIONS

• The American Journal of Sports Medicine
• International Journal of Cosmetic Science
• Learn.physio (site)
• Learn.physio (Facebook)
• Melbourne ACL Rehab Guide
• Premax

CONNECT WITH RANDALL

• LinkedIn
• Instagram

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Mark Opar, Head of Strategy at VALD Health, talks about the benefits of using technologies in diagnosing patients and how it can improve adherence rate to prescriptions. He also shares some insights on leading new team members and how to create a culture that encourages feedback.

SHOW NOTES

Getting Personal

• Reading/learning list  [01:00]
• Who inspires you  [01:56]
• What did you want to be growing up?  [02:51]
• Motto you live by  [03:39]

Mark’s Career in Allied Health and VALD

• Mark’s career path to becoming the Head of Strategy at VALD  [06:19]
• What is VALD Health?  [09:41]

Practical Aspects of Using Tech in Diagnosis and Prescription

• How does technology improve workflow for practitioners?  [14:10]
• How can clinic owners help their team members adapt to new clinic technologies?  [16:57]

Leadership and Communication Tips

• How to draw out the best in your team  [20:19]
• Why it’s important to build a relationship with your team and how it affects the feedback loop  [23:35]
• Advice to clinic owners about leadership and choosing the right technologies  [28:39]

QUOTES

“I think it’s important to build relationships [with your team members] because it makes the delivery of feedback a little bit easier.” 

MENTIONS

• VALD Health

CONNECT WITH MARK

• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Luke Grainger and Darby O’Leary of Hunter Podiatry talk about business coaching and how it helped them grow to a multi-site clinic. They also share some of the growth strategies they implemented to help them achieve clinic growth, and how they maintain a positive culture in their clinic.

Check out the full episode!

SHOW NOTES

Rapid-Fire Questions

• Reading/learning list  [01:07]
• Inspirational people in Darby and Luke’s life  [02:35]
• Darby and Luke’s childhood aspirations  [04:37]
• Why they chose Podiatry and how they became clinic owners  [06:25]

Creating a Positive Clinic Culture

• From disconnected to united: Rebuilding the clinic culture  [11:56]
• Letting go of archaic systems and creating automated systems for the clinic  [14:17]
• How to coach team members through the changes  [15:58]

What Does Hunter Podiatry Look Like Today?

• Hunter Podiatry Today: New locations, new podiatrists, expanding team  [17:40]
• What does Darby and Luke’s week look like now?  [18:47]
• Activities with team members that can increase motivation and improve culture  [20:11]

Growth Strategies and Leadership Lessons For Clinic Owners

• Navigating conversations as a leader  [21:11]
• Strategies for growth: Dashboard metrics, associating with the right people, etc.  [22:37]
• How to have a good relationship with your clinic partners  [25:05]
• Keeping yourself humble  [29:16]

How Coaching Changed the Direction For Hunter Podiatry

• How coaching changed Darby and Luke’s life, and how it helped their clinic grow  [30:23]
• A message to clinic owners and practitioners  [32:54]
• What to do when you’ve hit a roadblock  [33:55]
• Connect with the Hunter Podiatry gang!  [35:03]

MENTIONS

• The Happiest Man on Earth by Eddie Jaku (book)
• The Seven Habits of Highly Effective People by Stephen Covey (book)
• The Test: A New Era for Australia’s Team (Amazon Original)

CONNECT WITH LUKE AND DARBY

• Website
• Hunter Podiatry on Instagram
• Hunter Podiatry on Facebook
• Luke’s LinkedIn
• Darby’s LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

2020 is soon coming to a close, and before this year ends, it is important to have systems and strategies in place that can help us achieve a more sustainable growth for the new year.

And we know how busy this month could be for clinic owners, so to make planning easier, we’ve come up with a checklist that can help you create a strategy for sustainable growth for your own clinic.

Check out the full episode!

MENTIONS

• Asana
• Trello
• Monday

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!