Grow Your Clinic

Building a great clinic culture starts by hiring the right people into your team. To do this, you’ll need to set up the right systems and assets that can attract the right kind of talent to your clinic.

Now the question is, what assets and processes do we need to put in place to make sure we hire the right people?

In this episode, we’ll be talking about our upcoming Recruitment Immersion, the topics that will be covered during the event, and how it can help clinic owners with their recruitment process.

SHOW NOTES

• What is a Recruitment Immersion?  [02:13]
• What to look forward to  [03:54]
• Topics that will be covered in the immersion  [06:09]

MENTIONS

• Recruiting Assets To Always Be Hiring

CONNECT WITH BEN

• LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In our last episode, we talked about the book that we will be launching at the end of the year. Authored by our very own Ben Lynch, it has all the insights, lessons, and principles that we practice to help clinic owners grow their business and their team sustainably.

And this week, we talk about our first-hand experience in writing a book and share some of the insights we’ve picked up during the process.

SHOW NOTES

• Getting away to write  [01:14]
• Write drunk, edit sober  [03:10]
• Creating chapter structure  [04:30]
• What Ben loves and hates about writing a book  [07:01]

QUOTES

“Just write. The editing process comes later.”

MENTIONS

• The War of Art by Steven Pressfield (book)

CONNECT WITH BEN

• LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

For almost four years, we have been working on helping clinic owners achieve their clinic’s fullest potential in serving clients and creating an impact on their community.

We have shared with you some of the most amazing stories on how clinics have grown from a small room/office to becoming multi-site clinics; some stories of how clinic owners have overcome and adapted through COVID, and how clinic owners were able to grow their teams and create a thriving culture in their clinic.

We’ve also shared some of our tried and tested principles on how to grow your clinic, personal development tips, leadership and mentoring tips, creating clinic assets and systems, and more.

Now, we’re going to be pouring out all our knowledge, experience, and stories into our up-and-coming book, which is coming out by the end of 2021.

Want to learn more? Listen to the full episode! 👇👇👇


SHOW NOTES

• What to expect from the book  [01:23]
• Who is it for?  [05:04]

CONNECT WITH BEN

• LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

As business owners, we go through different kinds of stresses and challenges. Some of them we have fully planned and prepared for, but some totally catch us off guard, like this COVID pandemic.

With our role being at the center of high stress and high-pressure situations, it is important to have built our resilience so that we can get back on track after every setback and resume healthy relationships with our team and family.

And who better to talk about resilience with than with, Dr. Dan Pronk, Medical Director at TacMed Australia and former Special Operations doctor. 

In this episode, Dan talks about how to build resilience within yourself and how to inspire your team to progress with resilience in mind. He also shares his experience as a former Special Operations doctor for four tours in Afghanistan and how he’s built up the kind of resilience that can withstand the frontlines of war.

Listen to the full episode below!

SHOW NOTES

• Rapid-fire questions: Reading list, people who inspire Dan, motto you live by, childhood aspirations  [0:04:35.2]  
• What it’s like to be a medic/doctor in the military  [0:14:31.7]  
• Dan’s highlights as a military doctor  [0:16:35.1]  
• Leaving a Legacy vs. Passing the Baton  [0:18:06.9]  
• The story behind Dan’s book, The Resilience Shield  [0:20:05.4]  
• Layers of the Resilience Shield: Nature v. Nurture, Constructs, Mind Layer, Body Layer, and more  [0:24:23.4]  
• Meditation and how it helps you build resilience  [0:31:18.4]  
• What The Resilience Shield can do for you  [0:34:11.5]  
• How clinic owners can lead with resilience in mind  [0:37:06.4]  
• To what degree is the pursuit of resilience individual versus communal?  [0:40:09.6]  
• Advice to clinic owners on how to build resilience  [0:42:04.3]  

QUOTES

“There are many factors in a community that can bolster resilience.”

“The organization environment must be the one to promote and facilitate a resilient-type philosophy, and then there’s the responsibility of the individual to pick that one as well.”

MENTIONS

• Beyond Order by Jordan Peterson (book) 
• Survivor: Life in the SAS by Mark Wales (book)
• Knife Edge: Life as a Special Forces Surgeon by Richard Villar (book)
• The Resilience Shield by Ben Pronk, Dan Pronk, and Tim Curtis (book)

CONNECT WITH DAN

• LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Hiring season is here again!

With this opportunity on the horizon, we want to make sure that we have systems and assets in place for hiring the right people for our clinic. After all, having a great clinic culture all starts with recruiting the right people to your team.

Now the question is, what kinds of assets and processes do we need to put in place to make sure we hire the right people?

In this episode, Ben talks about how we can attract the right talent by creating assets for hiring. He also talks about the different kinds of content we can make and “selling” a career in the marketplace.

SHOW NOTES

• Selling a career in the marketplace  [02:10]
• Key assets for hiring  [03:26]
• Other assets you can make for your hiring process  [05:25]

MENTIONS

• Hiring Assets to Always be Hiring (YouTube video)

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In today’s workplace, building a great culture has become an indispensable part of running a business. This is because culture has been shown to greatly affect teamwork between team members, quality of service, and a team member’s personal growth. And building a great workplace culture all starts with hiring the right people with the right recruitment process.

In this episode, we’ll be giving you a glimpse of our upcoming recruitment immersion for business academy members. Ben Lynch, Director and Business Coach at Clinic Mastery, gives us a rundown on how to create a recruitment funnel for your clinic that will help you attract the right people. He also talks about creating pathways for your team members and some strategies for each step of the hiring process.

SHOW NOTES

• A journey of constant improvement and recruitment  [01:40]
• Measure your hiring process with KPIs  [03:37]
• Customized strategies for each step of the hiring process  [04:25]
• 5 Steps For Our Recruitment Funnel  [05:52]

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This week on the podcast, Chris MacDonald, Director of Eat, Speak, Learn, shares how he got into the business of clinic ownership despite his non-clinical background, and how he co-manages the clinic with his wife.

Chris also talks about how he unplugs from his clinic role after work, tips for starting a business with your partner/spouse, how the hiring process affects team morale, and how setting up systems has helped their team expand.

SHOW NOTES

• Rapid-fire questions: Reading list, role models, childhood dreams, and life motto  [02:02]
• About Eat, Speak, Learn  [04:00]
• Chris’s journey to becoming a  clinic owner without a clinical background  [05:00]
• Dealing with impostor syndrome  [13:53]
• Tips on recruiting new team members  [15:54]
• Lessons learned when people leave your business  [17:15]
• Leading the team + ESL’s team values  [19:28]
• The future for the clinic eat speak learn  [27:24]
• Advice to new grads and clinic owners  [29:19]
• Unplugging from your Director role once at home  [30:03]
• Advice to couples who are thinking of starting a clinic business together  [32:26]
• Connect with Chris and his team  [33:30]

QUOTES

“When you have people who are not aligned in your business, it can become toxic. You’re more likely to lose practitioners by having the wrong person in there than you are to recruit more.”

MENTIONS

• The Coaching Habit by Michael Bungay Stanier (book)

LEARN MORE ABOUT EAT, SPEAK, LEARN

• Website
• Facebook
• Instagram
• LinkedIn (Chris’s)

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Jack talks about the Three R’s you need to consider when creating your yearly and quarterly plans, so that you can narrow your focus, create specific action steps towards growth, and prevent burnout.

• Types of ‘Renewal’ Time  [02:57]
• What Retreats have you got planned?  [04:44]
• Take stock of your Rhythms  [06:07]

If you want to know how your clinic measures up in the benchmarks of your field and in relation to the level of your clinic growth, you can take this FREE Assess Your Clinic Scorecard by Clinic Mastery.

Also, if you’re interested in joining our next retreat, click on this link for more details!

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Like this episode? Don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

We have just concluded our Grow Your Clinic 2021 Retreat at Noosa, Queensland and if you missed it, don’t worry, because we’ll be giving you a recap on what went down at the recent GYC Retreat.

The Grow Your Clinic 2021 Retreat is a 4-Day Immersion designed to help clinic owners:

• Identify your focus
• Implement at mastery level, and
• Create massive momentum

The retreat also gives clinic owners an opportunity to take a break from clinic life by enjoying the scenic views of nature and connecting with other high-performing clinic owners and GYC coaches.

Interested in joining our next retreat? Click on this link for more details!

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Want more advice on leadership and growing your clinic? Don’t hesitate to send a message to [email protected]. We’d love to offer our free insights and help you transition to the conductor role.

If you want to know how your clinic measures up in the benchmarks of your field and in relation to the level of your clinic growth, you can take this FREE Assess Your Clinic Scorecard by Clinic Mastery.

You’ll be receiving a free report and we’ll also walk you through the strategies that can help you progress your clinic.

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Like this episode? Don't forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

It’s not rare for clinic owners to fall into the trap of micromanaging their own business: after all, you want everything to work well for your clinic and clients.

But the best leaders are not micromanagers, but rather good delegators and directors. It’s about creating synergy and practicing effective communication, much like the role of a conductor in an orchestra.

And so in this episode, we talk about the leadership lessons we can learn from Chief Conductors in an orchestra, and how stepping into the conductor role can help you grow your clinic.

Listen to the full episode!

SHOW NOTES

• Leadership VS. Management  [03:07]
• Conductors aren’t leaders by definition  [04:09]
• Conductors are always a step ahead  [04:33]
• Conductors do not play in the ‘orchestra’  [04:54]
• Conductors cannot play every instrument  [05:16]
• Conductors set the pace  [06:03]
• Conductors never take the credit  [06:40]
• Conductors have the best seat in the house  [07:22]
• Self-Evaluation: Are you more of a performer or a conductor?  [09:33]

QUOTES
“The best clinic owners transition from being a performer to being a conductor.”

Want more advice on leadership and growing your clinic? Don’t hesitate to send a message to [email protected]. We’d love to offer our free insights and help you transition to the conductor role.

You can also check out our Grow Your Clinic Facebook Group to connect with other high-performing clinic owners and with our team.

And lastly, if you find this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!