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Kim Scott, author of New York Times Best-Selling Book Radical Candor, talks about compassionate leadership and how to create a safe space in our workplace for giving and receiving feedback.
She also talks about the role of leaders in resolving conflicts, improving harmony and productivity in the workplace, and how clinic owners can apply the principles of Radical Candor in their own practice.
SHOW NOTES
Rapid Fire Questions
“Be radically candid.”
What ‘Radical Candor’ Really Means
Addressing Cultural and Communication Problems in the Workplace
QUOTES
“When you’re pulling together a group of people to do something, it’s the same thing. It’s about giving feedback to a team of people so that they can achieve results.”
“Radical candor is about caring personally and challenging directly at the same time.”
MENTIONS
CONNECT WITH KIM
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Matt Harris talks about breaking through the monotony of doing the same old business, and how systems and modern solutions can help you and your team avoid unnecessary burnout. He also talks about how to be a supportive leader and how investing in your own leadership and business skills can make your clinic more profitable in the long run.
SHOW NOTES
Rapid-Fire Questions
“Don’t give up.”
How Matt Started His Own Clinic
From Feeling Trapped to Finding a Breakthrough
Overcoming Your Insecurities and Other Leadership Insights
Future Milestones and Advice to Fellow Practitioners
QUOTES
“The team is only as good as the system.”
“It’s my job that my team members feel supported 100%.”
“Leadership is borne out of being adaptable to the people around you; to understand that everyone is different, that everyone comes with their own values and skills.”
MENTIONS
CONNECT WITH MATT
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When COVID-19 hit Australia, Rebecca Healey was confronted with a question she’d never thought she’d ask to herself – “Do I need to close down the clinic?”
Like all the other businesses, Rebecca’s clinic was greatly affected by the pandemic and she was afraid she might just shut down her clinic. But with the help of her team members, her business mentor, and some advice she got from her favorite book, Rebecca was able to keep their doors open and even achieved growth and productivity during these challenging times.
Wanna know what made the difference? Check out the full episode!
Rapid-Fire Questions
“Fucking Fierce.”
“I can and I will. Watch me.”
The Beginning
Keeping the Clinic Open During the Pandemic
Parting Words of Wisdom
MENTIONS
CONNECT WITH REBECCA
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Nicole French is the Founder and Director of a number of entities including Essendon Physio Group and Exercise for Rehabilitation and Health. In this episode, Nicole talks about the importance of networking and credibility in growing your clinic and how mentoring has helped her ‘find her genius’ and grow as a leader.
She also gives some tips on how to build your network for people who struggle with networking and working through your core purpose.
SHOW NOTES
Rapid-Fire Questions
“Integrity is doing the right thing even if no one else is watching.” -C.S. Lewis
The Beginnings of Nicole’s Clinic Journey
About Being Purposeful, Finding Your Genius, and Leadership
The Value of Networking in Growing Your Clinic
On Getting a Mentor and Advice to Clinic Owners
QUOTES
“Our work does not have to do with being busy; our work has to do with being purposeful and make great use of our precious resource, which is time.”
“Successful practices are about building successful relationships.”
MENTIONS
CONNECT WITH NICOLE
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As business owners, we have both the opportunity to provide jobs and hire new talents and the responsibility to give our clients the best clinical experience ever.
In the middle of all that is a very important factor that may greatly affect your business, and that is your recruitment process.
Whatever your reason may be for hiring a new talent, it is important to have a process in place and some assets you and your potential new member can tap into to make sure you have hired the right person for your clinic.
In this episode, we talk about some steps we can take to ensure that we hire only the best talent and the various kinds of assets and media materials you can create for your hiring and on-boarding process.
Check out the full episode!
QUOTES
“You are in the business of recruitment and training.” - Steve McKnight
MENTIONS
If you like this episode of the Grow Your Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.
We appreciate your support and feedback!
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Rushabh Savla, Founder of R&D Physio in the UK, shares his clinic journey with us. Rush started his clinic journey in a small room behind a barbershop, and today, he now owns a multi-site clinic, with four locations across the UK.
Want to learn more? Check out the full episode!
SHOW NOTES
Rapid-Fire Questions
“Lead by example.”
Rush’s career trajectory
Starting Out at the Back of a Barbershop - The Story Behind R&D Physio
Keys to Clinic Growth and Why Mentorship is Important
Thriving Through COVID
More Advice + Connect with Rush!
QUOTES
“At the end of the day, the clients don’t care [about the brand]. What matters is the value you deliver, the quality of care, the service, and how you empower them.”
MENTIONS
CONNECT WITH RUSH
If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.
We appreciate your support and feedback!
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Dr. Clair Lawson, Owner of Lawson Clinical Psychology, joins us in this episode to talk about the steps she took to get more clients into her clinic and how she grew her private practice from scratch. She gives some tips on what KPIs to look out for and why coaching is a valuable investment for growing your clinic.
Want to learn more? Check out the full episode!
SHOW NOTES
Rapid-fire Questions
“Relationships are everything.”
Clair’s Career and Business Journey
Routines and Habits as a Clinic Owner
KPIs to Measure
Leadership Lessons
QUOTES
“Any growth that happens really needs to be measured and needs to be planned.”
MENTIONS
CONNECT WITH CLAIR
If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.
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In this episode, Conflict Resolution Specialist Catherine Gillespie talks about how we, as business owners, can help resolve conflicts at work and the things we need to do to ensure harmony in the workplace. She also touches on how we can improve our feedback systems so that people can be better prepared to give and receive feedback.
Catherine goes through all the details that go into resolving conflicts and also talks about the different types of conflicts she has seen throughout her career (and how we can manage them).
Want to learn more about conflict resolution? Check out the full episode!
SHOW NOTES
Catherine’s Background and Defining Conflict Resolution
Dealing with Workplace Conflicts for Team Leaders/Business Owners
Working with a Conflict Resolution Expert
How to Achieve Workplace Harmony
QUOTES
“We could really get more value out of our staff and colleagues if we show interest in them.”
“Workplace harmony is a culture in which we can have robust and frank – but constructive – discussions with each person.”
CONNECT WITH CATHERINE
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James Swanwick, Founder of Swanwick Sleep, talks about how blue light can affect our sleep patterns and answers our questions about blue light blocking glasses. James also talks about how sleep can affect our productivity and overall quality of life, and presents some solutions on how we can get better sleep.
Ready to grow? Listen to the full episode!
SHOW NOTES
Rapid-Fire Questions
“Just do it, and do it now.”
James’s career journey
Correlation Between Light and Sleep
Other tips for better sleep
Sleep and alcohol and why James quit drinking
QUOTES
“The best thing you can possibly do for your sleep is to literally never use artificial light again and live your life by candlelight.”
“If you’re going to exercise, you should exercise in the morning. Studies have shown that people who exercise in the morning sleep better over the course of a lifetime.”
“If you drink alcohol two hours before you go to sleep, that would compromise your sleep quality.”
MENTIONS
CONNECT WITH JAMES
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This week on the podcast we have Shawn Goldberg, Founder and Director of Mind Up. Shawn shares some of the branding tips that worked for him, and how networking has helped him find opportunities to expand his business.
Shawn also talks about helping people with drug and alcohol problems and trauma survivors, how mentoring can help you and your team through your personal development goals, and gives some tips on preventing burnout as a practitioner.
Ready to grow? Listen to the full episode!
SHOW NOTES
Getting to Know Shawn/Rapid-fire Questions
“Be authentic, and do your best.”
The Beginning of Shawn’s Career
Shawn’s Life as a Clinic Owner
Leadership Lessons and Team Development
Tips to Growing Your Clinic
QUOTES
“It comes down to relationships at the end of the day.”
CONNECT WITH SHAWN
If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.
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