Grow Your Clinic

To all coffee lovers out there (and to all our listeners in general), we’ll be launching a new series called Coffee Time with Ben and Jack. It’s a completely unique show that combines Ben and Jack’s love for coffee and amazing client experience.

In this podcast series, Ben and Jack will be talking about client experience and business growth all while drinking the hottest brews in town.

If you want to learn more about this new series, check out the full episode!

MENTIONS

The TED Talk About “Nothing” (video)

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

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• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Two of our Clinic Mastery Business Academy coaches, Peter Flynn and Mic Rizk, joins us in this episode to talk about EVA (Episode Visit Average) and PVA (Patient Visit Average), and what these metrics imply about the growth of our clinic and the performance of our practitioners.

There’s so much more that we talk about in this episode, so make sure you check it out!

SHOW NOTES 

• [0:02:08.9]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by
• [0:06:54.3]  What PVA is and what it means for your clinic
• [0:08:10.0]  What is the most important growth metric for you?
• [0:10:03.9]  The difference between a new grad and an experienced practitioner’s PVA
• [0:12:04.3]  What a high/low PVA implies and why it’s a good measure of a practitioner’s growth
• [0:13:30.3]  Implications of a good EVA-poor PVA combination
• [0:15:46.8]  Implications of a poor EVA-good PVA combination
• [0:20:33.3]  Is PVA a reflection of client loyalty and referrals?
• [0:23:22.0]  Difference between EVA and PVA
• [0:25:14.4]  Is EVA and PVA really that important? How can it contribute to our clinic's growth?
• [0:30:04.6]  You don’t have to keep track of every metric
• [0:30:45.8]  Top takeaways for practitioners
• [0:31:58.4]  Takeaways for clinic owners
• [0:33:13.2]  Get to know more about iMoveU and about iMoveU events and courses

MENTIONS

• iMoveU Podcast
• iMoveU Faceboook
• The Infinite Game by Simon Sinek (book)
• The Monk Who Sold His Ferrari by Robin Sharma (book)
• Stillness Is The Key by Ryan Holiday (book)
• Take Control of Your Life by Mel Robbins (book)
• Cliniko

CONNECT WITH MIC

• LinkedIn

CONNECT WITH PETER

• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This past decade, coaching has become one of the tools that business owners value to help them grow their business and their personal lives. But you might be asking - is coaching right for you? Is it really worth it? And can it truly transform you and your business?

In this episode, we chat with Darron Goralsky from More Than Physio to talk about how coaching has helped him in his business journey, and how his life has changed since joining the Business Academy.

Check out the entire episode to learn more!

SHOW NOTES 

• [0:01:37.7]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by
• [0:05:40.6]  What inspired Darron to start his own private practice
• [0:07:51.1]  How Darron started his own clinic
• [0:09:59.5]  Why Darron specialized in TMJ (temporomandibular joint)
• [0:17:56.5]  What made Darron consider coaching to help him in his business journey?
• [0:20:55.3]  The results of coaching to his business and his life
• [0:26:26.4]  Mindset shifts about leadership that Darron has learned over the years
• [0:29:05.8]  ROI from coaching
• [0:31:31.9]  On training younger practitioners and Clinic Mastery lessons Darron has passed on to his team members
• [0:34:01.7]  How Darron’s business changed since joining Clinic Mastery
• [0:36:39.1]  Things Darron learned only in coaching

MENTIONS

• The Sistine Secrets by Bejamin Blech and Roy Doliner (book)

CONNECT WITH DARRON

• More Than Physio (site)
• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This week on the podcast, we’ll be chatting with Dominic Sanó, owner of Walk On Podiatry and also a member of the Clinic Mastery Business Academy, and we look into how coaching has impacted his life and how it has helped him in his business journey.

Ready for growth? Listen to this episode!

SHOW NOTES 

• [0:01:41.1]  Rapid-fire questions: reading/audible list, who inspires you, childhood aspirations, motto you live by
• [0:05:58.7]  What inspired Dominic to become a podiatrist and start his own private practice
• [0:11:19.1]  What Dominic went through to become the owner of a multi-site podiatry clinic
• [0:13:48.5]  The value of creating businesses
• [0:15:11.4]  Leadership lessons learned and how coaching has helped Dom become a better leader and mentor
• [0:17:58.4]  How Dom led his team through business changes, especially around systems
• [0:22:32.1]  How Clinic Mastery's programs and coaching sessions helped Dom and his team
• [0:24:00.8]  Some statistics on how Dom's clinic has been growing 
• [0:27:57.9]  A day in the life of Dom as a business owner and family man
• [0:32:54.7]  Connect with Dom

MENTIONS

• Walk On Podiatry (site)
• Indistractible (Audible)

CONNECT WITH DOMINIC

• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, we’re going to be chatting with Hootan Mohseni, Founder of Cliniq Apps. Hootan talks about the value of automation, new trends in healthcare applications, and gets us up to date with the latest Cliniq Apps features that can level up your clinic’s workflow and boost productivity.

SHOW NOTES 

• [0:01:15.8]  What Cliniq Apps is
• [0:02:27.9]  Rapid-fire questions: reading list, who inspires you, childhood aspiration, motto you live by
• [0:07:18.8]  How Hootan manages his many roles
• [0:09:31.3]  What you need to know about Cliniq Apps' new features
• [0:16:32.5]  How Cliniq Apps is providing all your clinic’s automation needs (from patient forms to phone management systems)
• [0:19:38.7]  Some trends and innovations in healthcare
• [0:22:56.4]  Check out Cliniq Apps!

MENTIONS

• Cliniq Apps (site)
• Clinic Mastery ‘Cliniq Apps’ Course

CONNECT WITH HOOTAN

• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Jon Hollenberg is the owner of Five By Five, a website design agency dedicated to creating beautiful websites that “show people’s magic to the world.”. He talks about the recent trends in web design this 2020 and what kind of content and web elements best attracts prospect clients to make a booking decision.

Ready for growth? Listen to this episode!

SHOW NOTES

• [0:01:10.8]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by
• [0:05:55.0]  How Jon ended up in the website design industry
• [0:07:18.3]  Growing a website design agency
• [0:09:42.5]  What does a good website look like?
• [0:11:31.9]  Doesn’t great content prevent people from seeing us?
• [0:12:37.7]  Creating content for the local community
• [0:13:44.0]  Key design elements that reinforces brand authenticity
• [0:16:06.7]  How websites help client make a booking decision
• [0:17:46.2]  Why Jon finally decided to let go of the reigns and hire a CEO
• [0:20:25.9]  Board of Directors vs. Mentor
• [0:23:26.0]  Learning to trust your team
• [0:25:39.2]  How Jon handles team members who don’t live up to their role
• [0:27:52.0]  Get to know more about Jon and his team

MENTIONS

• Outwitting the Devil by Napoleon Hill (book)
• Richard Branson
• Love at First Site by Jon Hollenberg (audio book)
• Love at First Site by Jon Hollenberg (book)

CONNECT WITH JON

• Five By Five Web Design (site)
• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Melanie from Experts On Air is here to give us some advice on how we can start our own podcast show and gives some insights on how podcasting can expand our business opportunities.

She also talks about the importance of self-discovery and how knowing ourselves can help us connect with people better.

SHOW NOTES

• [0:01:12.0]  Getting to know Mel
• [0:02:33.2]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, a motto that you live by
• [0:06:54.3]  Getting to know yourself and how important it is to establish connections
• [0:08:47.9]  After some self-discovery tests, how do we go about connecting with other business owners?
• [0:10:52.8]  Should we think of connections from a B2B perspective or from a person-to-person perspective?
• [0:12:08.7]  For introverts: advice for making connections/networking
• [0:14:46.2]  How podcasting can help us connect, two big benefits you get from podcasting
• [0:17:05.7]  Are there benefits to podcasting for local businesses?
• [0:20:10.8]  The easiest way to start a podcast
• [0:21:41.8]  Repurposing content from podcast episodes
• [0:24:02.3]  A word of advice for beginning podcasters
• [0:24:45.4]  Connect with Mel!

QUOTES

“It’s not going to be governments that change the world; it’s going to be entrepreneurs and people getting out there and having a different way of thinking.”

“People used to think you should only have one job forever, but it’s no longer the case nowadays.”

“In corporate, it’s all about competition, but in entrepreneurship, it’s all about collaboration - how can we make things bigger, better, together.”

MENTIONS

• Everything is Figureoutable by Marie Forleo (book)
• Myers-Briggs Personality Test
• Wealth Dynamics Profile Test
• Zoom

CONNECT WITH MEL

• LinkedIn
• Experts On Air

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This week on the podcast, our very own Jack O’Brien talks about the three things you need to put in place to set you up for success and growth this 2020.

Listen to the full episode!

SHOW NOTES

• [0:01:41.1]  ASAP as in “As Sustainably As Possible”
• [0:04:16.7]  First ‘R’: Renewals
• [0:05:39.9]  Second ‘R’: Retreats
• [0:06:44.3]  Third ‘R’: Rhythms

MENTIONS

• Clinic Mastery Live Workshops
• Jack’s Email

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Communication is a very important skill as a health care provider. Great communication skills can help us build rapport with new clients and business partners. On the other hand, poor communication skills may render our prescription ineffective and we risk losing clients and partners.

And so in this episode, we’re going to be learning about communication and ways on how to improve it together with our guest, one of Clinic Mastery’s mentors and also the Co-Owner of Physio Fit, Peter Flynn.

Check out the full episode! 

SHOW NOTES

• [0:03:30.9]  Rapid fire questions: reading list, who inspires you, childhood aspirations, motto you live by
• [0:05:43.2]  Why communication is very important as a health professional and how it affects clinical outcomes
• [0:11:33.5]  How to become a better communicator
• [0:15:29.2]  The importance of non-verbal communication skills
• [0:17:07.1]  Expect to feel ‘fake’
• [0:19:09.5]  Tangible results of improved communication skills
• [0:21:48.2]  How Pete trains his admin team and staff on communication, reducing cancellations, how to communicate treatment plans better
• [0:24:04.8]  Why communication is important for people in leadership position
• [0:25:59.9]  Tips on how to communicate with different personality types

QUOTES

“Be the person who gives more value.”

MENTIONS

• Influence by Robert Cialdini (book)
• Vinh Giang (International Keynote Speaker)
• Color Code Test
• iMoveU

CONNECT WITH PETER

• LinkedIn
• Physio Fit

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Physitrack® is one of the most innovative and disruptive healthcare solutions in this era, serving over 30,000 health professionals across 102 countries. It has been proven to “increase home exercise adherence and patient confidence”, which leads to amazing outcomes and changed lives.

And in this episode, we’re going to be chatting with the CEO and Co-Founder of Physitrack, Henrik Molin. He shares how Physitrack was conceived and the journey they went through with his Co-Founder, Nathan Skwortsow, to provide a unique tech solution for health professionals that will make prescribing exercises easier and more interactive for their clients.

Check out the full episode!

SHOW NOTES

• [0:01:02.2]  What is Physitrack?
• [0:02:25.7]  Getting to know Henrik and why he’s also known as The Walking UN
• [0:03:17.1]  Rapid-fire questions: reading list, who inspires you, childhood aspirations, motto you live by
• [0:08:47.0]  How Henrik’s love for Math led him to the app development scene
• [0:13:32.7]  Henrik keeping his day job to fund their tech startup
• [0:17:16.0]  How Henrik learned to grow a healthcare business
• [0:20:41.8]  Making relationships work with business partners
• [0:23:26.8]  Henrik’s perspective on the dangers of product piracy and design plagiarism
• [0:26:07.4]  What keeps you up at night
• [0:29:28.0]  Key developments in healthcare
• [0:36:22.8]  Connect with Physitrack

QUOTES

“Execution is bigger than the idea.”

MENTIONS

• That Will Never Work: The Birth of Netflix and the Amazing Life of an Idea (book)
• The Castle on Sunset (book)
• The Second Sleep (book)
• Physitrack (site)
• Physitrack (Twitter)

CONNECT WITH HENRIK

• LinkedIn

If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.

We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!