High Performance with Josh Phegan and Alexander Phillips

In this week’s podcast, Alexander Phillips and Josh Phegan talk about how to build that winning edge, competitive drive. They review the critical areas, including what to do around post listing presentation follow-up, how to be in the moment and present when presenting, the role of enthusiasm and dedication, why there is no competitor and how customer obsession helps you to win.

In this week’s podcast, Alexander Phillips and Josh Phegan discuss the most important topic in business - how to run a business on systems. From simple things like managing your pipeline, preparing a listing kit, updating your stock control sheet to working your calendar. Every time something goes wrong, it’s either a system or a person.

In this week's podcast, Alexander Phillips and Josh Phegan get ready for Spring. Choose your best call lists - market appraisals, seller hit list, past clients, key referrers to drive market momentum. Commit to what great agents do - increase your appointment numbers - buyer appointments, market appraisals, listing appointments and for our Melbourne agents, get ready for a huge rebound in activity as we anticipate the post lockdown market.

In this week’s podcast, Alexander Phillips and Josh Phegan challenge agents who are competitor focused. You should keep your competitors close and drive your entire business around what you do for the customer. We’ll talk through understanding the moments that matter and developing a customer experience that keeps customers coming back for more.

In this week's podcast, Alexander Phillips & Josh Phegan discuss the rapid change of consumers and how the most urgent buyers pay the most. The emergence of the convenience society is forcing faster days on market, and if you don’t list a property correctly you risk damaging the property during the campaign.

In this week's podcast, Alexander Phillips and Josh Phegan discuss the game of confidence. What impact will the Melbourne lockdown have on national confidence? And what would Alexander do if he had 30 business days to improve his business in a lockdown?

In this week’s podcast, Alexander Phillips and Josh Phegan discuss why it’s healthy for a market to expand and contract. While technically we’re in a recession it doesn’t feel like it. Factors like the lowest interest rates on record, restrictions on what we can do, and Australians fascination with the property may well see it as the ‘safe haven’ during choppy conditions.

In this week’s podcast, Alexander Phillips and Josh Phegan discuss the move into Spring. With August fast approaching, we’re already booking for September Auction campaigns. What you produce in August, determines the momentum you head in with to the Spring market. What influences will COVID have? And will we see a rapid increase in available stock?

In this week’s podcast, Alexander Phillips and Josh Phegan talk about the cycle - lower volumes lead to agents panicking and competing on fee. When you compete on fee, you force down the industry. The best agents realise you need to hold or increase fee in lower volume markets, and instead compete on value - on what they do for the customer. There can only be one agent in every market that is the cheapest, so how are you planning on competing? Value.