My Amazon Guy

Hire Technicians NOT Marketers for Amazon #6


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Selling on Amazon is a game of finding Where’s Waldo. You need a technician to find Waldo. You know how each page has a different setting? That’s Amazon. A marketer is better at running the same playbook over and over again, traffic, and conversion. A technician can troubleshoot anything. Your Amazon company will be far more successful if they hire technicians. 

Mar·ket·er: a person or company that advertises or promotes something.

Tech·ni·cian: a person skilled in the technique of an art or craft.


Where's Waldo?

  • Troubleshooting brand registry
  • Product detail page removals
  • Logistics and storage issues
    • LTL shipments, ever met a marketer who with no prior amazon experience who has made an LTL Shipment? For a technician it’s just another jigsaw puzzle. To a marketer it’s overwhelming.
    • Now imagine telling them go to the warehouse and build a pallet - we’re going to stock out and the warehouse is behind.
  • Liquidation
  • Algorithm changes
  • Ad management is technical not marketing, equation based
    • ACOS/TACOS
  • Locations to hire talent
    • BetterTeam.com - shows everywhere
    • LinkedIn got me a great hire
    • Local community, Church
    • Referrals
    • Past companies you’ve worked at
    • Local community college - I haven’t gotten this one to work for me yet.
  • Can’t get something done, what do you do? Ticket, research, research, test.
  • A/B testing
  • Things constantly changing
  • Stranded inventory
  • Alt text keywords of photos - an SEO technical aspect
  • Launching new marketplaces
  • Reporting
  • Europe
  • Vat/taxes/customs/imports
  • Converting inventory to MFN or FBA. Btw, here’s a great tip - create duplicate skus in your inventory so that if FBA ever stocks out, MFN is already to go.
  • Lastpass
  • Communication channel use
    • Slack
    • Skype
    • Hangouts
  • Vendor Central and Seller Central hybrid approaches
  • Refunds and clawbacks. Plug for www.myrefundguy.com to get cash back from Amazon that they owe you.
  • Multi-channel fulfillment orders.
  • Setting up technology.

Things a marketer will do better at:

  • Content production
  • Taking a sales call
  • Shooting promotional videos
  • Creation promotions and coupons, knowing when to do them
  • Project management

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My Amazon GuyBy Steven Pope

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