In this week's eCommerce Odyssey Podcast I talked to Kiril Kirilov cofounder of rush.app about how they improve delivery communication on Shopify. Rush is an app that is deeply integrated with over 400 couriers with the aim of closing the loop between ordering and delivery. Not only do they help improve customer service, but they also enable merchants to use communications to drive customers back to a store and repeat purchases.

Kiril had the following advice for optimising shipping comms on Shopify

By sending out updates at every stage of the delivery process has major benefits for retailers.

Every time you send out a delivery update to a customer, the customer is encouraged to come back to the site where they can be upsold.

Get the basics right to impress with your delivery

Kiril talked to Trevor Ginn from vendlab.com, an eCommerce agency specialising in online marketplaces and e-commerce sales platforms.

Shopify is the leading eCommerce platform for any size of store. It is easy to set up a store, but how do you get the best performance? Adam Pearce works for the leading Shopify usability agency Blend Commerce. In this week's eCommerce odyssey Podcast, Trevor took the opportunity to pick Adam's brains on maximising the conversion rate of Shopify storefronts.

In this edition of the eCommerce Odyssey Podcast, we discuss dynamic price with Burc Tanir from Prisync. Prisync is a competitive price monitoring and repricing tool which enables customers to increase sales and profit by altering pricing in real-time based on market conditions.

Burc and Trevor discuss how to win more sales and increase margin by dynamically updating pricing.  It is not always a race to the bottom, Prisync finds that 60% of their pricing actions are upwards.

Burc talked to Trevor Ginn from vendlab.com, an eCommerce agency specialising in online marketplaces and e-commerce sales platforms.