How leaders should handle a team member’s “bad attitude,” is the subject of this episode of 'How to Lead' with Kate Waterfall Hill. Kate discusses how attitude is usually a sign, not the root issue, and recommends separating capability from behaviour, addressing issues early, asking what’s going on and listening. Leaders should also examine their own clarity, the space they create for honesty, and the broader culture.

Episode Highlights:

00:00 Handling Bad Attitudes

00:46 Linda’s Team Dilemma

01:42 Stop Avoiding the Talk

02:32 Lead With Curiosity

03:19 Behavior vs Capability

04:25 Say It Early Cleanly

05:12 Ask Listen Understand

06:01 Look in the Mirror

06:44 Set Clear Expectations

07:32 From Curiosity to Accountability

08:11 Weekly Practice Checklist

09:00 Wrap Up and Next Steps

Useful links:

The Digital Academy Online Course

Free Resources and more information on Kate's coaching programmes

Buy the "How to Lead" book

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Contact Kate

https://www.waterfallhill.co.uk/links