Key Takeaways Covered In The Podcast

Negative feedback occurs when people who have used your product or service and commented about their unhappiness on your social profiles or accounts.

Spamming and trolling occur when someone decides to target you and your profile with abusive, inappropriate comments.

How you respond to negative feedback is not the same way you respond to trolls or spammers. These require different approaches.

Negative feedback requires a response. Reply as quickly as possible and attempt to move the conversation offline.

There are limited situations in which you should ever hide or delete negative comments or posts. Learn what they are and learn how to handle the rest.

The one thing you need to remember above all else…

Everyone will encounter negativity online. Remember to never let one person’s awful comments stop you from being the successful person you can be.

Highlights You Simply Can’t Miss

The many ways you may encounter negativity online – 1:52

The good thing about negative feedback – 2:39

Teresa’s own experiences with negativity online – 4:38

Tactics for responding to negative feedback – 7:11

Tackling trolls and spammers – 10:06

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