168: How to Hire an Ops Person for Your Design Firm with Michele Williams and Kelcee Sparks

Joining me today on the podcast is Kelcee Sparks. Kelcee is the Director of Operations and Success for my company, and we've been together for almost a year. We're going to talk about what it's like to hire an operations person, why you need one, and actually how to hand off the work that sometimes can be very difficult to let go of. I hope you enjoy our conversation.

Topics Mentioned: 

• Operations

• Build Trust

• Zone of Genius

• Process

Key Thoughts:

• I think what's always cool about these ops positions is that it's different for everyone, because you're truly coming in to complement the genius of the CEO that you're working for. Kelcee Sparks (5:52)

   

• On the back end, there are a lot of people on my team, making things work from automation workflows, to really making sure that we support our clients. Michele (6:58)

   

• I know I'm saving you time; I know I'm helping you create a more efficient business. I know I'm helping you provide your clients, better customer service and better information. And that's what really sets my soul on fire. Kelcee Sparks (10:22)

   

• One of the things that I also was looking for in the person I hired was somebody who could not just take direction, but who could equally give input and be part of a forward strategy. I didn't just want a “Yes man”. Michele (20:59)

   

Contact Michele:

• Email: [email protected]

• Facebook: Scarlet Thread Consulting

• Instagram: @ScarletThreadATL

• Website: ScarletThreadConsulting.com

• LinkedIn: Michele Williams

 

References and Resources:

• AIM Masterclass - Watch now

• Traction by Gino Wickman

• E-Myth Revisited by Michael E. Gerber

• Clockwork by Mike Michalowicz