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In this episode, Michael Doherty gives you tips on how to provide exceptional customer experience as a service advisor. Michael stresses the importance of first impressions and the need to create customer confidence through effective communication and product knowledge. Lastly, Michael says you build trust by following through with promises, such as timely updates and personalized service.

00:00 First Impressions in Customer Service

06:06 Enhancing Customer Confidence

08:08 "Communication Builds Trust with Clients"

13:03 "Building Trust Through Car Repair"

14:05 Service Completion Documentation Process

17:21 Self-Care and Shop Success

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

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