Dionna and Denise had a professional relationship that mostly worked–until it didn’t. After a string of mishaps in their workplace, a comment Denise made online sparked a fallout between the two coworkers. In this episode, we hear from both women about the power of impact regardless of intent, how assumptions cloud communication, and why forgiveness requires accountability, transparency, and a willingness to put yourself in another person’s shoes. This is an episode of the podcast Conversations With People Who Hate Me, another show from the TED Audio Collective. You can find and follow the show wherever you’re listening to this.

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