The Art of Charm

How To Use Friction To Draw People In or Push Them Away | Bob Sutton


Listen Later

In today’s episode, we tackle friction with Bob Sutton. Bob is an organizational psychologist and professor at Stanford, a New York Times bestselling author, and is here with us to discuss his upcoming book, The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder


Bob Sutton sheds light on the double-edged sword of 'friction' in both professional and personal interactions, so why is friction a double-edged sword that you need to master to be successful, what strategies can you use to identify (and minimize) friction in your daily interactions, and how can you use positive friction as a tool to maximize your problem-solving capacity, boost productivity, and profitability?


What to Listen For
  • Introduction – 0:00
  • How do you identify the friction you bring to relationships that makes people not want to work with you or hang out with you?
  • What can you learn from the California DMV about the importance of reducing friction to maximize productivity and boost customer satisfaction?

    • 3 Ways to Make Friction a Force for Good at Work – 19:57
    • If friction slows things down, how do individuals and businesses use friction to amplify results?
    • What strategies can individuals use to become friction fixers and accelerate their careers?
    • How can understanding a company's culture of handling friction help you in job interviews?

      • Power Poisoning and its impact on Organizational Friction – 34:00
      • How can leaders avoid falling into the trap of power poisoning so they don’t hurt their own bottom line by introducing unnecessary friction into the organization?

        • The Impact of AI and Technology on Organizational Friction – 44:12
        • What are the best practices for integrating AI into the workplace without increasing friction?

        • How can listeners apply the insights from The Friction Project to their professional and personal lives?

          Learn more about your ad choices. Visit megaphone.fm/adchoices

          ...more
          View all episodesView all episodes
          Download on the App Store

          The Art of CharmBy The Art of Charm

          • 4.7
          • 4.7
          • 4.7
          • 4.7
          • 4.7

          4.7

          10,465 ratings


          More shows like The Art of Charm

          View all
          Untangle by Untangle

          Untangle

          833 Listeners

          Good Life Project by Jonathan Fields / Acast

          Good Life Project

          3,323 Listeners

          The Mindset Mentor by Rob Dial

          The Mindset Mentor

          13,606 Listeners

          The School of Greatness by Lewis Howes

          The School of Greatness

          21,252 Listeners

          Negotiate Anything by Kwame Christian Esq., M.A.

          Negotiate Anything

          708 Listeners

          How to Be Awesome at Your Job by How to be Awesome at Your Job

          How to Be Awesome at Your Job

          1,038 Listeners

          10% Happier with Dan Harris by 10% Happier

          10% Happier with Dan Harris

          12,764 Listeners

          Kwik Brain with Jim Kwik by Jim Kwik, Your Brain Coach, Founder www.KwikLearning.com

          Kwik Brain with Jim Kwik

          4,845 Listeners

          The Diary Of A CEO with Steven Bartlett by DOAC

          The Diary Of A CEO with Steven Bartlett

          8,468 Listeners

          Stoic Coffee Break by Erick Cloward

          Stoic Coffee Break

          396 Listeners

          The Daily Stoic by Daily Stoic | Backyard Ventures

          The Daily Stoic

          4,829 Listeners

          On Purpose with Jay Shetty by iHeartPodcasts

          On Purpose with Jay Shetty

          27,899 Listeners

          Word Matters by Merriam-Webster, New England Public Media

          Word Matters

          486 Listeners

          How to Be a Better Human by TED

          How to Be a Better Human

          1,385 Listeners

          Huberman Lab by Scicomm Media

          Huberman Lab

          29,176 Listeners