Keys To The Shop : Equipping Coffee Shop Leaders

Boy do we have a great on in store for you! Talor Browne, Co-founder of Talor & Jorgen in Oslo, Norway chats with us on this May edition of Founder Friday. Talor is an absolute legend and through her career has been at the helm of some of the worlds greatest cafes and roasters. She and her business partner Jorgen opened Talor & Jorgen December 2017 and have put together what looks to be one of the industries most unique and fun concepts.

In this discussion we talk about Talor's path in the coffee and culinary world, the back story of how Talor & Jorgen was founded, their mission and vision, the key to hiring the right people, and the lessons learned in the process. We touch on delegation, burnout, passion, growth, strengths, and the importance of keeping great coffee easy and fun!

Talor has a lot of great advice to those of us in the industry and to those of us hoping to start a shop that is as much an authentic expression of our ethos as Talor & Jorgen is of theirs.

Enjoy!

LINKS:

www.talorjorgen.no

Re:co Talk

Instagram

SHIFT BREAK! #2 : Management is often the first position we get promoted to within the cafe and it comes with a lot of added responsibility and pressure. From my own experience and observations over the years there are 3 things that effective managers put into practice and are always looking to get better at. In todays Shift Break we discuss what those things are and why they are so important.

Thanks for listening and stay tuned for next week's Shift Break!

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While many of us can say that we are students of coffee and coffee shops, not many can say that we study it on an academic level the way or guest Dr. Jennifer Ferreira does. In this discussion Dr. Ferreira talks about her research into coffee shops, their impact in society, and the things that she has learned along the way. We discuss the cafe's place in society and its various roles, as well as its impact on the environment, the community, and the economy. We also discuss whether more is always better when it comes to the increasing number of specialty stores opening globally and what might be the next phase for the growth of the cafe industry.

I hope you enjoy this chat and make time to discover Dr. Ferreira's work at the links below!

Links:

https://cafespaces.wordpress.com

https://www.jennifer-ferreira.com

https://twitter.com/jennywrenwatts

Cafe Spaces Research Summary

Barista Magazine Article on gentrification (see page 94)

Have we reached peak coffee shop?

SHIFT BREAK #1 : Welcome to Shift Break! This is a new feature of Keys to the Shop that gives you quick and focused insights, tips, and tools you can use to thrive in the cafe. My hope is that if you are pressed for time you can take something away from these mini-episodes that will positively impact your life. Today I wanted to talk about anger and how you can overcome it when you are on shift. The 3 tips have proven effective in my own career and I hope they benefit you as well.

Thanks for listening and stay tuned for next week's Shift Break!

LINK:

Solving Coworker Conflict: http://www.keystotheshop.com/podcasts/52-2/

[email protected]

Today we have the immense honor of talking with Andrew Daday, General Manager of La Marzocco USA! We dive into his leadership, values, and goals as he heads up one of the worlds most iconic and respected equipment manufacturing companies. Also in this conversation we discuss the critical importance of La Marzocco's relationship with the coffee shop, their vision for sustainability, how they serve such a wide and varied customer base while still pushing the envelope on quality, how innovation goes from idea to implementation, and throughout all this, Andrew give us some excellent management and leadership advice that will have a huge impact on the way you serve.

I hope you enjoy this and are inspired!

LINKS:

www.lamarzoccousa.com

LM on Youtube

[email protected]

Today we talk with the new U.S. Barista Champion, Cole McBride! Cole has always given 110% effort to improving both his own craft and being an advocate for specialty coffee and those around him. In his 15 years of professional coffee work he has gleaned an impressive amount of wisdom, skill, and perspective that is clearly on display both on the stage and in this conversation. We cover everything from his career's development, competition history, some deep dives into the details of his winning performance, lessons learned from challenges, how intention and awareness are key elements of being a successful barista, and his quest to uplift the barista in his role as an ambassador for specialty coffee. This conversation is packed! I was very much energized and inspired by Cole and I hope you feel the same way.

Enjoy!

LINKS FOR COLE:

TWITTER

EMAIL: [email protected]

INSTAGRAM

Today we talk with Coffee Masters Champion, Agnieszka Rojewska! She is the multi-time Polish Barista champion, Latte Art champion, and now Coffee Masters champion, a trainer, consultant, and all around inspiration!

In this conversation we chat about her packed completion schedule, pushing yourself outside your comfort zone, her experience as a cafe owner and manager folding in lessons from competition into day-to-day operations, the importance of the customer being our focus, and how we can create opportunity to advance our careers.

It was an honor to talk with Agnieszka and I know you will get something valuable from this conversation.

Links:

Instagram

Twitter

Interested in Keys to the Shop Consulting? Email: [email protected] or call at 502-715-1465

Warmth, hospitality, community, kid songs...this episode has it all! Today we get the chat with the founder of Pinhole Coffee, JoEllen Depakakibo! JoEllen's shop, Pinhole Coffee, is an amazing little cafe nestled in the Bernal Heights neighborhood of San Fransisco. For four years now she has been living her dream of owning a coffee shop that is also conduit and hub for art and community.

We talk about her coming up in coffee, how she decided to open her own place, the challenges of getting started, the values that drive her, how they show hospitality to each other and the customer, hiring, and her advice on how to create a solid community focused business.

Enjoy!

Links:

www.pinholecoffee.com

INSTAGRAM

FACEBOOK

Logo Artist Joey

Artist Leah Rosenberg

Architect : bcooperative.com

It is often the little things that we allow or that escape our attention that will ruin the specialty experience for our customers in our shops. Today we discuss ways that we create unnecessary roadblocks to customers having a truly great experience in the cafe and what to do about it. We give you a framework to use in rooting out issues and cover some of the main points that are likely hiding in plain sight. When we give these behaviors a pass or let these details slip over time, we end up holding our industry back from being truly effective at the store level in representing specialty coffee well.

Links:

Episode #57 SOPs FTW!

Colin Harmon's Book

James Hoffman's video about being your own customer

"We got slammed!", "Today was intense!", "It was crazy!" ...If you have ever said this then today's episode is for you. In the cafe we all experience rushes differently based on how well prepared we are. A sudden pop of business or sustained time of having a line out the door can be either the time to shine or to shift into survival mode. A rush is one of the most critical times for your business to make a great and lasting impression. Today we will explore some helpful tips and best practices that will give you more of an opportunity to embrace those times with confidence and crush the rush!

Links:

Episode 2 "Mastering Your Workflow" w/ Ryan Soeder

Interested in training & Consultation? Contact me here:

[email protected] / 502-715-1465