This episode of 'How to Lead,' with Kate Waterfall is the first in a mini-series looking at three essential leadership qualities - care, curiosity and clarity. Today is all about care without being overly lenient, looking at the importance of empathy, active listening, recognising different personalities, and the role of language and tone in leadership. With actionable strategies to implement these concepts, making it clear how genuine care can improve team engagement, performance, and overall workplace morale.

Episode Highlights

00:00 Introduction to Leading with Care

00:59 Understanding the Importance of Care in Leadership

03:37 Exploring Empathy in Leadership

05:03 The Power of Active Listening

06:06 Recognizing Diverse Perspectives

08:04 Effective Communication: Language and Tone

09:15 Handling Conflict with Care

10:55 Balancing Care and Challenge

12:44 Practical Steps to Implement Care in Leadership

13:32 Conclusion and Next Steps

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Mentioned in this episode:

Giving feedback that actually lands: Even when you’re up against it - https://www.waterfallhill.co.uk/masterclass