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In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf from Pulp Fiction as a professional problem solver. Michael emphasizes the importance of communication comprehension when exchanging information with clients and colleagues to avoid potential issues, sharing personal anecdotes involving his son and a client’s online appointment request. He also shares an update, Michael announces his departure from his 15-year tenure at his workplace, excitedly anticipating his new remote position while continuing to contribute to the podcast.

00:00 Autofix Advisor Cast: Automotive insights and events.

04:20 Encourage technicians to use seat and fender covers.

06:59 The Technician is unaware of the client's tire issue concerns.

09:51 Shared car safety tips with son effectively.

13:36 The Technician praised the service advisor's supportive relationship.

16:45 Thanks, sponsors! Follow, subscribe, and share the podcast.

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

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