In today’s episode, I’m inviting you behind the scenes of the full client experience I’ve refined over the last two decades as a portrait photographer. From that very first inquiry to the moment artwork is installed in their home, every touchpoint is intentionally crafted to make clients feel safe, seen, and deeply cared for.

Whether you’re new to business or ready to elevate your systems with more ease and clarity, this episode will walk you through the thoughtful steps I take to nurture trust, communicate with intention, and create an experience that feels effortless for both you and your client.

In This Episode, I Share:

• How to set a tone of warmth and professionalism from the first inquiry
• My approach to automated systems that still feel personal and human
• Why planning calls are essential for connection and clarity
• How I guide families with care during the session (even in the chaos of toddlerhood)
• Why the ordering appointment is never the beginning of the sale
• The subtle ways we build loyalty, trust, and referrals through genuine service

Connect with Laura:

• Private Mentoring: lauraesmond.com/mentor
• Instagram: @reeseandcoportraits
• Website: lauraesmond.com