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Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insights on the importance of trust and communication between service advisors and clients.

00:00 Non-blood Aunt Jay: instrumental, inspiring figure.

06:02 Experiences of car maintenance as a single female.

06:49 Overcharged for car services due to gender.

12:48 Prefer female advisor; values equality and respect.

14:05 Diverse staffing in women-owned shops is beneficial.

18:28 Promote auto clinics for vehicle knowledge enhancement.

21:04 Offering $500 towards car acquisition, emphasizing service.

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