In this episode, Judith Hale, Performance Improvement expert, and thought leader will be sharing her experience and approach to working with stakeholders and clients to make a real impact on performance and results.

KEY TAKEAWAYS

• Building a strong relationship with stakeholders is essential. How to do that is covered in-depth during the episode.
• Why work to solve a symptom when you can solve the underlying problem?
• Your analysis needs to start at the first point of contact, not once the contract is signed. They don’t self-censure as much at that stage.
• Help your clients to improve the physical environment in which people are working e.g. improve ventilation or stop subtle bullying behaviour.
• People are terrible writers, but great editors. Giving them something to work with in writing is a fast way to get things started.
• Don´t be afraid to ask tough questions.
• The phrase “Oh by the way other companies have found that XYZ helps with …”, is a great way to plant seeds.
• Sometimes the only way to influence an intransient executive is through their peers.

BEST MOMENTS

'I pay a lot of attention to the physical environment. '

'Play the long game, work on the relationship and incrementally build currency with your stakeholders. '

'We think that people have the information that they need, but they don´t. '

'When your client gets what they need, rather than what they asked for, then we're all better and richer all around for it. '

GUEST RESOURCES

You can follow and connect with Judith via:

LinkedIn: https://www.linkedin.com/in/judith-hale-halecenter/

Website: https://tifpiedu.org

The Performance Consultant´s Fieldbook by Judith Hale - https://www.amazon.co.uk/Performance-Consultants-Fieldbook-Techniques-Organizations-ebook/dp/B008O5JZPY/

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

• Twitter:  https://twitter.com/davidinlearning/

LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ 

L&D Collective: https://360learning.com/the-l-and-d-collective/

Blog: https://360learning.com/blog/

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/