In the latest episode of the REB Business Empowerment Showcase, Liam Garman sits with Paul Findlay, director of real estate Australia at Cloudstaff, to discuss key challenges and innovative solutions in the real estate industry - and how business can utilise outsourcing to scale operations. Paul discusses his transition from real estate agent to Cloudstaff, addressing the 4,000 vacant property management jobs, staff retention challenges, and the role of remote assistants in easing workloads.   Technology, especially artificial intelligence, is also explored as a key product to enhance efficiency and productivity, with Paul addressing the misconceptions about offshoring and emphasising the role of remote assistants in filling job gaps.   The pair address key myths in outsourcing including cyber security, with Paul outlining the measures Cloudstaff takes to protect client data, and how Cloudstaff helps support employees, including its professional development and personal wellbeing initiatives.   The podcast concludes with a discussion on the RiSE initiative, a program that aims to combat burnout in the real estate sector.